Where to start ?! I managed to outside the Manager to 'only' charge me £65 instead if the £80 that they wanted. Broken TV in room, filthy bathroom, no room facilities at all ! No food being served at all ! I was asked what time I wanted breakfast, I said 8am. Arrived downstairs at 7.45 and sat for 30... More

I have Just stayed for one night at The Olde Swan in Chertsey whilst working away on a emergency breakdown so is was a case of walking round to find bed for the night. I first visited Hamilton's (next door) with whom I have stayed before and it was fine,but they were full so the Lady on the desk said... More

My experience at 'The Olde Swan' was terrible. I was greeted by a loud and agressive irish man who intimidated me very much so. We ere shown to the rooms and they were absolutely filthy. I couldn't stay here with my wife. That night we went for a bite to eat in the pub downstairs. The food was slow and... More

This is essentially a traditional style pub with a few rooms above it. We stayed overnight before a friend's wedding and took advantage of the cheaper rate at weekends. There is parking which is great but a little hard to find since it is around the back and through a very narrow section of road. We then had to take... More

Having previously been to the Old Swan and found the food to be appalling, a friend recommended trying it again as the restaurant had had a make-over. Has been newly redecorated which was much more appealing but the main difference was the food! Under new management, the kitchen team were dishing up fantastic food... hot, tasty and great value for... More

Unfortunately, this hotel does not resemble its website in the slightest. The hotel would benefit from a good clean. The reception/bar smells and the room was filthy. Not sure if I would have been brave enough anyway but the shower was broken and the bathroom was disgusting. We had breakfast in the bar and it was so dirty that our... More

I stayed at the Olde Swan last night for my friends 30th birthday as we had just been to Thorpe Park. We first went in for a pint at lunchtime before going to the theme park and it seemed very friendly and a nice atmosphere. There are sofas outside with outdoor heating for the smokers which was good as 3... More

What a shame. This pub is ideally situated in Chertsey for a fab lunchtime venue. The service is great, friendly, jolly. But the food all I can say is yuk yuk yuk. I had chilli con carne! or something with that name - it was foul. My friend had gammon, egg and chips - something you would think was impossible... More

We arrived with high expectations after checking out the web site.we booked in and then out within half an hour. Our room was dirty,smelly,someones pants and socks were in the draws,the tap came off in my hand, i could go on and on.The manager could not care less.. We were up in Surry for a wedding, if we'd have stayed... More