Very nice. We only stayed one night but the staff were very friendly, the room was big, clean and comfortable (we had a garden deluxe room) and the grounds were lovely. It’s ideally placed in Hanmer. The breakfast wasn’t bad either. more

Four of us ladies (50+) went for a long weekend.We stayed in a 3 bedroom villa which was great as we could all be together but still had separate sleeping arrangements.the villa was well set up and had a lovely wood fire and we could ring for more wood if we were running low. Our car's battery went dead on... more

The main building of this hotel looks stunning from the outside, and the views are fantastic. We stayed in a garden view room away from the main building. I wasn't impressed, it looked like something from the 70's and the bathroom was a bit mouldy. The bedroom was clean and the bed was comfortable enough. Apart from that the staff... more

The heritage is a nice 3-4 star hotel, the Garden Room we booked was very clean and nicely set away from the main hotel. The view was pretty stunning looking up towards the snow capped mountains. We only stayed one night but found the service excellent including the standard of the restaurant. What really let down our stay was the... more

We arrived at hamner, and decided to stay the night having been shown two types of rooms we decided on the spa suite was very pricey, but had settled for this room, staff were great restaurant was absolutly beautiful shame about the atmosphere at the bar breakfast was good over all i work in a five star hotel and have... more

We arrived at the heritage on a very cold rainy day and unfortunately we couldn’t get an early check in but that was ok we went to the pools during that time. When we returned from the pools our room was ready. We were very tired and looked forward to checking in. The staff were very friendly .When we were... more

Hanmer Springs is a wonderful place and we wish we could have stayed for longer than the 1 night we had there, the hot pools are fantastic, relaxing and therapeutic. The hotel is located in the middle of town and is clean etc but i thought it was a bit dear for the price we paid as it was advertised... more

We just returned from a night at the Heritage, which was wonderful. I had read the reviews on here before we left and we were both very hesitant about staying here, but our experience couldn't have been better. We had booked a deluxe room but we were upgraded to the honeymoon suite on arrival (for free) - this may have... more

I booked a deluxe garden villa for a surprise romantic getaway. I thought I would get privacy in a luxury room surrounded by beautiful gardens. What I got was little more than hostel standard chalets which were thin walled and had a door adjoining another room. I booked online and was asked when I would like to check in -... more