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Servatur Aparthotel Puerto Azul

3.0 of 5
Avenida La Cornisa 12, 35130 Puerto Rico, Gran Canaria, Spain
Hotel amenities
Ranked #15 of 62 hotels in Puerto Rico
3.5 of 5 stars 231 Reviews
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231 reviews from our community

What travellers say about this hotel
  • Pool bar(11)
  • Very good(8)
  • Self catering(5)
  • Friendly and helpful(4)
  • Hot tub(4)
  • Dining room(4)
  • Clean towels(4)
  • Reception area(3)
  • Great view(3)
  • Evening entertainment(3)
Traveller rating
    52
    81
    60
    17
    21
Only show reviews for Family (93) | Couples (100) | Business (2)
Date Rating
Fin1858
Tredegar
2 reviews
4 of 5 stars Reviewed 5 February 2012 NEW

This is a fab resort and we had a great time however there is serious lack of entertainment which did not bother us as our children were only little but those with older children may struggle to find something to entertain them on site. You will have an amazing time here if you are going for a relaxing family break... More

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mackem03
sunderland
Reviewer
5 reviews
6 helpful votes
4 of 5 stars Reviewed 29 January 2012
4
people found this review helpful

We have just returned from the puerto azul hotel after spending a wonderful new year there. The hotel and service we received was lovely, food was a bit repetative but you always found something to fill you. Would definitley return there again, however as we had a pool level apartment I would have to request this level rather than a... More

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Fabio Suárez Matos, Director of Sales at Servatur Aparthotel Puerto Azul, responded to this review
3 February 2012

Dear Mr/Mrs. Mackem03 We would like to say you thank you for your comments and we are very happy to hear that you have enjoy your holidays with us.We hope to see you in a future again.Best regards More

Barryjohn
Bradford, United Kingdom
Senior Reviewer
10 reviews
29 helpful votes
3 of 5 stars Reviewed 22 January 2012
7
people found this review helpful

Been on previous visits to this hotel, but not for a while. Decided to go with our adult daughter because we had read under new management and refurbished. Not big drinkers but do like a drink and thought we would try the all inclusive at this hotel. Firstly dont expect a wonderful view from all rooms. We were put in... More

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Fabio Suárez Matos, Director of Sales at Servatur Aparthotel Puerto Azul, responded to this review
3 February 2012

Dear Mr.BarryJohn We would like to thank you for your comments.We are trying to do the best with all our services,staff.etc. because we would like to enjoy all our guests.As you can understand we have a 3 stars hotel and we offer all the services accordin to our category.In many other cases another hotel with higher category also charge for... More

THEGRISWALDSINDEVON
devon
1 review
6 helpful votes
5 of 5 stars Reviewed 20 January 2012
6
people found this review helpful

Firstly, having been in the hotel business and having stayed here 3 times over 4 years, the last time this Christmas spending one month here, the review below should be somewhat accurate. Below is a description followed by some bullet points for further detail. Recently, within the last 2 years, the hotel has been run by Servatur Management. What a... More

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Fabio Suárez Matos, Director of Sales at Servatur Aparthotel Puerto Azul, responded to this review
3 February 2012

Dear Family THEGRISWALDSINDEVON It´s nice to hear that you have enjoy your holidays with.Of course we are trying step by step to be better in all ways but as you say we have a 3 stars hotel but I think with service and quality of a higher standard.In any case all could be better and we will try it ¡¡¡... More

jazzajim
ayrshire
Reviewer
4 reviews
27 helpful votes
5 of 5 stars Reviewed 18 January 2012
7
people found this review helpful

First time in puerto rico and first time at puerto azul hotel,this place truly is stunning ,without doubt the best staff I have ever encountered in any hotel stay in many years.Fantastic one bedroom apartment with views that are stunning over puerto harbour.the pools were fantastic and the adult only area was perfect.I stayed for 25 days and always found... More

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Fabio Suárez Matos, Director of Sales at Servatur Aparthotel Puerto Azul, responded to this review
3 February 2012

Dear Mr./Mrs Jazzajim It´s a pleasure for us to hear this kind of comments.Of course we are trying to satisfy to all our guests but not always we get it.As you has proved ,according to our standar we think that we have a good service in general,and it´s not easy in this time to get it.Hope to see you with... More

lvladskillz
Merseyside
Reviewer
3 reviews
15 helpful votes
4 of 5 stars Reviewed 3 January 2012
3
people found this review helpful

I went to this hotel 2 years after I went to a nearby hotel.. I went to look at this hotel whilst I was there the first time and was blown away how good it was for Puerto Rico. I'm not sayin It isnt nice but I didn't expect a hotel this big there. Now it's been a while since... More

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mel m
scotland
1 review
6 helpful votes
4 of 5 stars Reviewed 2 January 2012
6
people found this review helpful

ok so after reading previous reviews i felt i had to write, i stayed in this hotel for a week with a friend and really cannot understand why there are so many mixed reviews. are people born with silver spoons in their mouths? one thing though-i have stayed in other hotels and there were cockroaches there-and the hotels were very... More

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constance77
everywhere
Reviewer
5 reviews
6 helpful votes
3 of 5 stars Reviewed 31 December 2011
3
people found this review helpful

me and my mum have just returned, from this apart/hotel, well what can i say, upon arriving at reception, we got told we was in room 3006, and it is difficult to find, we thought here we go. The recepetionist told us we had to go down in the lift to floor 0, then in the other lift to floor... More

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Bovski
Nottingham, United Kingdom
Senior Reviewer
6 reviews
6 helpful votes
4 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

Stayed from the 12th to the 19th December and we had 22-24 degree heat everyday with the sun being out from around half eight to half five. As other reviews have stated, the Hotel's location gives you fantastic views of Puerto Rico and the Harbour/Beach area. It takes around half an hour to walk down there though, but is only... More

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swedendude
Stockholm, Sweden
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed 25 December 2011

The hotell was great, Staff was really friendly and did their job perfectly, sure the layout of the hotell is a bother but it was still worth it for the views and you could take the elevators everywhere so you dont have to walk at all if you dont want to. Oh the only downside was actully the food went... More

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Servatur Aparthotel Puerto Azul Also Known As

  • Puerto Azul Aparthotel Rico
  • Puerto Azul Gran Canaria
  • Puerto Azul
  • Puerto Azul Aparthotel Hotel Rico
  • Puerto Azul Aparthotel
Address: Avenida La Cornisa 12, 35130 Puerto Rico, Gran Canaria, Spain

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