A good hotel with an appropriate level of service (although in the time departure to our room burst one of the managers of front desk, when my wife and I took a shower, because the maid had already come - it is certainly unacceptable for any levels hotels, such porters). Rooms are small, and generally on the website this hotel... more

The website for this hotel looks fantastic - don't be deceived by it though! I was so excited about staying here and then utterly let down once we'd arrived. The accommodation is 50+ years out of date and we had to ask to change rooms on the first night as the bed had other people's hairs in it. It was... more

The hotel is superb, in a cliff with a balcony over the blue/emerald ocean. You feel like you're in a dream. The restaurant is very beautiful, in a cave above the ocean, with candle lights and the food is great. It's so worthy to go to Polignano and stay in Grotta Palazzese. more

Decided on closing a 10 day trip with my wife at Grotta Palazzese. Although the staff was very nice and the restaurant fantastic (eating in a natural sea cave that has been used for entertainment since the 17th century is a unique experience), the room and the bathroom was cramped, noisy and the balcony a joke. The view was fantastic... more

The town is wonderful. Truly italian. The hotel is very good. Modern but clean. We booked one of the traditional cave like rooms with a balcony right on the sea. The room was smallish and furniture a bit dated but the location and the views made up for this. The restaurant is one of the best int eh world -... more

Upon arriving I was optimistic of this place because of the beautiful setting but that was short lived when the man checking us in did not offer to help us with our bags (no elevator) so I carried my bags and my parents' bags up four flights of stairs while he watched. I guess chivalry is dead. The room "characteristica"... more

Location is beautiful, and our room was charming (as a characteristic room). The room is under-equipped for a four star hotel, but you're there for the spectacular view and atmospheric town/room. Come 8 a.m., jackhammers opened up directly above our room, and everything started moving inside the room. This was the first night/morning of our honeymoon. We asked at the... more

The Hotel is surely overpriced for the rooms standard, very basic and pour for that price BUT the view of the Sea and most of all the Restaurant is one of the best i ever been in my life !!! For sure i would go back again just for the Dining experience for sure unforgettable !! Staff is sort of... more

We stayed 30th September and 1st October 2007. 30th Sept being our 1st wedding anniversary and wanted this evening to be special, we booked directly through the Hotel and checked whether the Grotto Restaurant would still be open, we were advised it would be providing weather permitted, we booked a table & my husband mentioned that it was our anniversary,... more