A very sociable 60th Anniversary evening of a local club was marred by the poor meal. Staff didn't seem to be trained and struggled to serve the meal in an organised manner to approx. 100 guests, tables of 8. Some guests had to wait and eventually demand their starter. The main course was a shambles, several tables not receiving any... more

The hotel is a lovely old building, but it has been allowed to fall into disrepair. It is in serious need of refurbishment. Having said that the staff were very helpful. Our original room in the annex was awful, cold and soulless. We complained and were moved to a room in the main hotel which was adequate. The bars were... more

The predominantly young staff tried hard to please but they were seriously under-manned and over-stretched. The lack of heating mentioned by guests who posted reviews earlier in the year (April) have still not been addressed (October). There was no central heating anywhere in the hotel. The corridors and rooms in the annex building were dank and the small electrical fires... more

Having been designated leader for a group of Carmarthenshire Antiquarian Society members on a visit to Derbysire, I made two "recce" visits to the New Bath while deciding on the itinerary. I had also stayed there with my husband several years ago. Rebecca Marsden, then the Front of House Manager, went out of her way to agree to all my... more

this hotel is dated to say the least. the floors are so noisey whenever any one walks on them that we only got a few hours sleep. the cleaner started walking up and down at 5.50am and it sounded like the ceiling was going to cave in.i would not recommend this hotel to any one who wants a good night... more

Firstly, having read some awful reviews I visited the property in March 2009 for an inspection visit before booking for a group (of 47) for August this year. The hotel is in a great location, easy to find on the main A6 and just a short, flat walk along the river to the town centre of Matlock Bath and its... more

good and bad points to the hotel first the good THE STAFF ARE BRILLIANT, we have stayed in some of the most expensive and well known hotels in the world and the staff here are brilliant, especially STEVE. they are helpfull and polite. it is a very popular hotel as it has always been full when we have been and... more

We stayed here in May for a family get together. We had no choice of location as it was booked for us and so we were apprehensive having read the reviews. First, the good things. The staff tried hard, were pleasant and did their best, and the meals were adequate. Our room was in the annexe and was adequate though... more

Do not stay at this hotel ever. This once glorious hotel is a complete shambles bad management and very poorly run, staff have not got a clue about customer service. No disabled access. Bad reputation locally. Poor value for money much nicer B & B. Would highly recommend Matlock itself but not this hotel. Wouldnt even given the service a... more