I booked this long weekend through Holidays Booked. On first impressions the hotel seemed just the job, good location overlooking the lake and near to ferry launch locations. On entering at about 8.30pm we found the reception chaotic, were ushered straight in to dinner as they finished serving at 9pm (and they really did - I was refused a coffee... More

I came with two family members. We had paid to upgrade our room before arriving & were not in the least bit disappointed with what we were given, room 17 has no balcony to sit out on but French doors open to reveal an amazing view of Bellagio. The room is large, airy and had a massive bathroom - excellent... More

Just back from this hotel, staff lovely ,friendly,and the rep for Thomson was the best we ever had, we had a room at the back which was lovely and modern no complaints. The food was really good and every body was friendly, they do take school children in for two nights some were noisy but they were out during the... More

Recently returned from Lake Como and stayed at Britannia Excelsior Hotel. Whilst checking in at a chaotic reception desk we were asked if we wished to upgrade our room to one with a lake view and balcony for an additional 40 euros. We were not given the opportunity to see either the standard room we'd booked or the upgrade. The... More

Perfect setting on the lakeside, grand public rooms, free wi-fi, good food, an excellent pool with bar and restaurant, all inclusive drinks, helpful staff and very comfortable beds. Oh, and a free launch across the lake to the beautiful town of Bellagio - what more could you want? The hotel is busy, presumably because it is good, but there were... More

We have just returned from a 6 night stay at this hotel, travelling independently. We greatly enjoyed it. The location is excellent. The ferry is 3 minutes walk, and the view stunning. I have stayed in many hotels over the years in England, Europe and the Far East, from 5 star downwards. Reading some of the less complimentary reviews makes... More

As others, I travelled here with Shearings. On arrival, I was allocated room 42, the room was small, but contained a double bed (well twins pushed together), it had a small window which overlooked the carpark, and it was quite chilly on arrival (good for the hot months) but my main problem was the shower was the tiniest one I'd... More

Food good buffet style ,am very fussy and i didn't complain something for everyone..alcohol is ok your usual all inclusive better than Greece/Spain all inc.you can drink there water so don't buy water from hotel machine's or supermarket.you drink there water at dinner so fill your water bottles up we did it will pay for a trip what you save... More

Just returned from a wonderful week, staying at the Britannia Hotel, excellent can only be described !!!! Very friendly staff, well done on reception (Jeanette), nothing was too much trouble, The rooms very spacious, clean and very comfortable. Restaurant, so much to choose from and all that i ate was very nice, Considering such a large hotel-it ran like clockwork..... More