I have never been more determined to write a letter expressing displeasure than I have after staying at the Occidental Grand Papagayo. Aesthetically, the resort is very beautiful, and we enjoyed spending countless hours each day relaxing on the beach. However, our stay was marred by discourteous employees, mediocre food, and accommodations that were not provided. Service Attendants - Servers... more

We've been going to vacation once a year for 8 days to south americas, hoping this will be another great vacation First, We had to pay $55 from the airport to hotel but when we were coming back we only paid $45., so there is no set price so negotiate if you can. Hotel was nice and clean but Room... more

We spent one week at the Occidental. The food was good (not fantastic). The rooms were clean (bring your own shampoo and conditioner). The people, both employees and other visitors, were extremely nice! The hotel was a great deal and allowed us to spend our money on experiences! If you are traveling to this area, you need to book your... more

First of all, let me start by saying that we have traveled all over the world and never before met people as sincere, kind, and compassionate as the Costa Rican people are. The resort is gorgeous; it is set among the most beautiful landscaping, with views of the ocean and the mountains. There are probably a few upgrades that could... more

We went to the Papagayo for our honeymoon. We could not have asked for a more amazing trip especially considering the relatively low cost. Everywhere we went we were greeted with a smile and a unconditional willingness to serve. All I can say is that the staff was absolutely amazing. The rooms were a little bit out of date and... more

I will always remember my time in Costa Rica...first, because I got married there but also because we had such a wonderful once-in-a-lifetime experience. The hotel is picture postcard beautiful and the country fascinating. Everyone was friendly and helpful and went out of their way to make our wedding special. I especially recommend their wedding coordinator Harold Rojas. He saw... more

Reception/Front Desk staff are rude, unfriendly, and condescending. Example: We had several types of vouchers on our trip. I had a difficult time locating the hotel voucher that was printed seperately from the rest of our voucher packet. Eventually when I did locate the voucher - the receptionist responded to me as if I had a learning problem or as... more

Having done our fair share of research on this resort, we were a bit wary. However, these were quelled upon our arrival with the top notch service, which was definitely on par with their 5 star status. The resort in itself (rooms and amenities) may have been 5 stars at one time and due to time and the tropical climate's... more

The only area that I think needs improvement is in the room catagory. Nothing major was wrong with our room and we did not call for repairs, but the housekeepers should have noticed that the sink didn't drain correctly, the handle needed to be held down on the toilet and such. The staff was very friendly and helpful. The open... more