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BEST WESTERN Inn On The Hill

365 Guelph Street, Georgetown, Ontario L7G 4B6, Canada
Hotel amenities
Ranked #1 of 1 hotels in Georgetown
3.0 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    5
    5
    3
    2
    3
Date Rating
saxophone
Fredericton, Canada
Senior Contributor
21 reviews
46 helpful votes
1 of 5 stars Reviewed 10 January 2012

This is the hotel you do not want to go. We arrived for a called ahead check in for 2 p.m. on New Year's Eve Day and were met with the receptionist who thought we were her clients that she did not have to lift a hand. We advised of the prearranged phone call. She after discussion admitted us in,... More

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Scoobsa
Ottawa
Reviewer
3 reviews
11 helpful votes
5 of 5 stars Reviewed 6 January 2012

We stayed at this hotel on multiple occasions from April - December 2011 while visiting family in Georgetown. Staff was always courteous and easy to deal with. The rooms were affordable, clean, comfortable and well kept. We have a 1-year old and the room was big enough to accommodate a pack n' play. We always enjoyed the continental breakfast, especially... More

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Satisfied37
Whitby Ontario
Senior Reviewer
7 reviews
5 helpful votes
4 of 5 stars Reviewed 16 September 2011

Being the only hotel in Georgetown, you really don't have a choice but to stay here. I recently spent 3 nights in this hotel and have no complaints about cleanliness or service by the front desk. The room was clean and comfortable with lots of light. Window in room did open which is a great feature when in a hotel.... More

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Debbie Reid, Guest Relations Manager at BEST WESTERN Inn On The Hill, responded to this review
21 September 2011

Thank you for taking the time to write a review. Your feedback is important as it assists us in maintaining and improving our high standards. We hope you will visit us again the next time you are in the area. The team at the Best Western Inn on the Hill More

KaylaRobinson42
Guelph, Canada
1 review
1 of 5 stars Reviewed 15 July 2011

I was very disapointed when I arrived at this accomodation, because it did not meet my expections from what I had seen online. The motel most definitely needed to be updated, both the interior and exterior were very rundown looking. The taller gentleman at the front desk did not provide us with adequate customer service. The rooms themselves were average,... More

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Debbie Reid, Guest Relations Manager at BEST WESTERN Inn On The Hill, responded to this review
21 July 2011

We are concerned about your comments/ratings as outlined in the survey. We usually provide a welcome call to ensure guests are satisfied with their accommodations. We were not made aware of your displeasure during your stay or at check-out, allowing us to address your concerns. We do apologize for not meeting your expectations. The team at the Best Western Inn... More

blubird65
Winnipeg, Canada
Reviewer
3 reviews
4 of 5 stars Reviewed 1 June 2011

Very nice units and cost effective. Close to Toronto allows for visiting the city and have good rooms without the high prices of a big city More

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Debbie Reid, Front Office Manager at BEST WESTERN Inn On The Hill, responded to this review
13 July 2011

Thank you for your positive feedback and patronage. We are glad you were comfortable with the room and our location. We hope to see you again soon! Warmest regards, the Team at the Best Western Inn on the Hill More

ToolTraveller
Brasschaat, Belgium
Senior Reviewer
7 reviews
2 helpful votes
3 of 5 stars Reviewed 1 February 2011

Stayed here for two nights in winter. Breakfast buffet was one of the best I've had. Friendly staff and cleanliness ok. Unfortunately couldn't catch sleep neither of the two nights as the airco kept switching on and off every 2 minutes, asked to change rooms but has the same issue in the other room. Technician came to check and said... More

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Debbie Reid, Front Office Manager at BEST WESTERN Inn On The Hill, responded to this review
13 July 2011

Thank you for your patronage and kind feedback. We hope to see you soon! Warmest regards, the Team at the Best Western Inn on the Hill More

snowdespisers
Ontario
Senior Reviewer
9 reviews
12 helpful votes
3 of 5 stars Reviewed 30 November 2010

We stayed at this hotel while we worked as photographers for a local wedding. Our room was at the back on the second floor. I had read reviews and as a result, did not expect much. I have to say we were pleasantly surprised. The hotel does perhaps need a bit of an update, but the furniture in our room... More

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Debbie Reid, Guest Relations Manager at BEST WESTERN Inn On The Hill, responded to this review
2 December 2010

Thank you for taking the time to write a review. Your feedback is important as it assists us in maintaining and improving our high standards. We hope you will visit us again the next time you are in the area. The Team at the Best Western Inn on the Hill More

danifeb08
Pembroke, Canada
1 review
1 of 5 stars Reviewed 26 November 2010

There were a few problems with this place. When we showed up at the Inn we told the receptionist that we had a reservation. She told us it was booked for the previous night. We appoligized for the typo that we made and asked for a room for the night. We were given a room and charged full price for... More

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Debbie Reid, Guest Relations Manager at BEST WESTERN Inn On The Hill, responded to this review
7 December 2010

We are disappointed that twice we tried to make you happy by offering you compensation and still you are not satisfied. It was clearly your error, the reservation was indeed booked for the wrong day. We seldom receive any complaints about no show charges as it is standard industry practice. More

canoerod
Miramichi, Canada
Reviewer
3 reviews
2 helpful votes
2 of 5 stars Reviewed 10 September 2010

I stayed at this hotel because it is the only one in the immediate area of downtown Georgetown. About 20 minutes after I was checked in I went to have a shower and stepped into the tub and it was like grease, I did not even get my other foot in, I fell on my side against the tub and... More

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Maus59
Oldham, United Kingdom
Reviewer
5 reviews
5 of 5 stars Reviewed 3 September 2010

I frequently visit Georgetown;always stay at this excellent hotel. I am puzzled by the reviewer who wrote that there is no breakfast, just a coffee machine, as I always enjoy my breakfast in the pleasant breakfast-room which is so clearly visible off the lobby. Equally puzzling was the claim that there is no business centre as that is where I... More

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Debbie Reid, Guest Relations Manager at BEST WESTERN Inn On The Hill, responded to this review
2 December 2010

Thank you for taking the time to write a review, we really do appreciate your comments. We hope you will visit us again the next time you are in the area. The Team at the Best Western Inn on the Hill More

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BEST WESTERN Inn On The Hill Also Known As

  • Best Western Georgetown
  • Georgetown Best Western
Address: 365 Guelph Street, Georgetown, Ontario L7G 4B6, Canada

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