I have just returned from a week-long Easter break, as part of a party of three. Sadly, I'm afraid this resort did not live up to expectations and, indeed, the overall experience was somewhat disappointing, because of the numerous inaccuracies of their web-site and promotional literature. Also, having worked in service industries for most of my life, I was able... More

We didn't stay here- we got lost on our way to our hotel and stopped to ask for directions. The staff were sooo kind and generous, really went out of their way to help us find it, that I want to post something here by way of thanks. Although I didn't stay here, I can see that the staff are... More

We visited the Royal Heights just at the start of the season in late March 2012. The hotel had been immensely helpful in providing information and directions prior to our trip. On arrival.the welcome and service we received were outstanding and remained that way throughout our stay. Although all staff were first class, we must make special mention of Julia,... More

This hotel is set way above the main town of Malia, up what can only be described as a very big hill! Dont let this put you off though, because when you get to the hotel, the welcome is as warm as you would wish for. The rooms were big, comfortable and had all of the things you could want... More

AWESOME!!!! MOST LUXURIOUS HOTEL I HAVE EVER STAYED IN!!! I love that the pictures online match exactly what the rooms look like! This resort is amazing!!! the staff is really really accommodating and friendly. We arrived the last weekend in March and was surprised to find that it was pretty cold, our villa was gorgeous and had a pool but... More

We visited mid February on the day the hotel was hosting Karnival (Greek Halloween) and the lobby was packed with families arriving for the celebration. Julia expedited our checking-in and took us to our room to familiarize us with the hotel amenities. The room was very spacious with a full modern kitchen and our room had beautiful views of the... More

We visited this hotel during low season but can still see the value that it has. It is not a 5-star resort. The restaurant is not up to standard as this product feels outdated and tired. The hotel with its villas is truly magnificent. We stayed in the President Villa with own pool, spectacular view and enjoyed this. Even during... More

Firstly the staff especially ena midden tessera - Julia, and Michaelis the reception staff were great as was the main man at breakfast although he didn't have a name tag that I could see, dark hair nice bloke as was his week-end replacement lighter hair. Enough said staff were great, breakfast lovely everything you could want and more. We didn't... More

My husband and I visited here mid September along with our friend. Upon arrival we were greeted by the lovely Julia, who upgraded us to a suite with a private pool. After such a long flight this was a much welcome surprise. The suite was beautiful, just as the pictures online show. It was pretty late when we checked in,... More