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Sheraton Fiji Resort

5.0 of 5
Po Box 9761, Denarau Island, Viti Levu, Fiji
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Sheraton Fiji Resort
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708 reviews from our community

Traveller rating
    269
    242
    99
    54
    44
See reviews for
Families
201
 
Couples
298
 
Solo
17
 
Business
42
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London, United Kingdom
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

They almost wouldnt check us in because they were "overbooked". We were hot and sweaty on a summers night, it was 9pm, and even though we booked 4 weeks in advance because we arrived late they wanted to refuse to honour their commitment to provide accomodation! This is most certainly not 5 star service. Thankfully, after about 20 minutes of... More

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Sydney, Australia
1 review
3 of 5 stars Reviewed 19 May 2013 NEW

Nice people, happy, polite and very relaxed. However when property is removed from our room, relaxed is not what your looking for. Also there is a dress code on the golf course. Let's be frank the course is far from busy, would rate as a B grade course, a resort course is exactly what it is, a dress code, 'seriously'.... More

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Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW

We spent a week at this resort and found we had a lovely break. Weather good and service and location of this hotel was excellent. We would recommend to everyone. Downsides were that it was busy with private functions and access to the adult pool was limited due to the take over of various organisations on three occasions. We as... More

Was this review helpful? Yes 2
See 5 more reviews by 255100PaulaI for Denarau Island
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review
18 May 2013

Dear 255100PaulaI, Warmest greetings from Sheraton Fiji Resort! Above all we would like to thank you for sharing your first-hand opinion about your recent stay and for your recommendations on our resort, the wonderful hospitality of our team and our facilities. At times our resort hosts events and functions and I apologise that this inconvenienced you. As guests at Sheraton... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 17 May 2013 NEW via mobile

After a wonderful relaxing week at the Coral Coast, we stayed here for 7 nights to be more centrally located. While everything about this resort looks impressive on the surface, "superficial" is the best word to describe it,from the quality of the rooms, the facilities and the service. Had to ask to be moved on our first evening because the... More

Was this review helpful? Yes 1
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review
19 May 2013

Dear Asja L, Warm greetings from Sheraton Fiji Resort! Thank you for providing us with the opportunity to contact you directly. We take our guests feedback very seriously and know that we value your opinion. Your comments have been discussed amongst the management team and we reassure you that we will do everything possible to strengthen our services for the... More

Penrith, Australia
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 17 May 2013 NEW via mobile

We travel to Fiji every year. This year choosing the Sheraton. Our trip was up and down. We are a family of four and at some point we all got sick for at least a day. We asked for a Doctor to come see us but this never happened. I needed a Dr certificate for travel insurance as we had... More

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ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review
19 May 2013

Dear Scottdon99, After reviewing your comments and discussing them with our management team, I would like to apologise for any inconveniences experienced during your stay. I was concerned to read that your children experienced some form of gastroenteritis and its source is difficult to ascertain without reporting it to us immediately for both internal and medical investigation. There are many... More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 14 May 2013 via mobile

I was verbally attacked by 3 grounds staff at night when returning to my room. They were wearing brown overalls and caps. I felt very threatened. Word of caution: There is very little lighting around the complex at night and very little security. So exercise caution at night.

Was this review helpful? Yes 3
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review
16 May 2013

Dear Devon126, I was most concerned to learn of your experience and our security team immediately investigated the matter as soon as it was brought to our attention. I have connected with you personally to provide you with further insight into the matter. Please be assured that none of the Sheraton or Westin Resort uniforms consist of brown overalls/caps, nor... More

Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 13 May 2013 via mobile

My husband and I usually stay on theCoral Coast, but decided to try Denarau to avoid the long travel time for activities. Location wise, Sheraton suited us to tee. Its only a few minutes away from the Port and the ride on the Bula Bus is fun and inexpensive. Unfortunately, thats probably all the good things for the resort. When... More

Was this review helpful? Yes 1
See 2 more reviews by JackiP22 for Denarau Island
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review
15 May 2013

Dear JackiP22, Thank you for providing your detailed review, as feedback such as yours is vital when it comes to improving our services. It was disappointing to learn of your recent experience with us and I sincerely apologise that we did not deliver our usual best service to you on more than one occasion. Your concerns have been communicated with... More

London
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 12 May 2013

Another overrated and expensive hotel with mediocre service! Again, very poor hifi connection and atrociously expensive ($ 46 Fiji dollars to add one guest for breakfast). But breathtaking views of ocean though this is an artificial place for pampered tourism.

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ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review
13 May 2013

Bula Tilak S, Above all, I hope that you had an enjoyable Fijian holiday. Feedback from our guests is always welcome and we thank you for taking the time to share your perspective with us. Best regards, Scott MacDonald More

Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 10 May 2013 via mobile

What a fantastic place. Staff were great, location excellent and weather perfect. One negative was the price of food - but at least it was good food so not too bad. Another slightly annoying thing was that im sure there was no vodka in our cocktails - but they were delivered with such flair by onsi that again cant really... More

Was this review helpful? Yes
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review
10 May 2013

Dear Martina596, Bula! I am pleased that you had a fantastic stay with us and that you enjoyed our hospitality, our location and the perfect weather! Thank you for your comments and I hope you will return for another fantastic holiday at Sheraton Fiji Resort soon! Best regards, Scott MacDonald More

Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 8 May 2013

Family of three (with one on the way) thoroughly enjoyed our 5 days. Our room was spacious with a lovely view of the ocean, it was also quiet at any time of the day or night. Our 3 year old was kept well entertained by the outdoor activities and the staff were always friendly, helpful and just good old school... More

Was this review helpful? Yes
ScottJMacDonald, Manager at Sheraton Fiji Resort, responded to this review
8 May 2013

Dear Stop_Stay, Warm greetings from Sheraton Fiji Resort! I was pleased to learn that your family enjoyed our resort facilities, service and oceanfront rooms. We look forward to welcoming you back in the near future for another relaxing and memorable stay. Best regards, Scot MacDonald More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Flying Fish(26)
  • Kid Club(17)
  • Buffet breakfast(14)
  • Bula Bus(12)
  • Very nice(10)
  • Hard rock cafe(9)
  • Ocean front room(8)
  • Very good(6)
  • Staff were friendly(5)
  • Happy Hour(5)

Additional Information about Sheraton Fiji Resort

Address: Po Box 9761, Denarau Island, Viti Levu, Fiji
Phone Number:
Region: Fiji > Viti Levu > Denarau Island
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Denarau Island
#6 Top resorts Hotels in Denarau Island
#6 Luxury Hotels in Denarau Island
#6 On the Beach Hotels in Denarau Island
#7 Family Hotels in Denarau Island
Price range (per night): ₹ 12,767 - 21,021
Hotel Class:5 star (5*)
Reservation Options:
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Also Known As:
Sheraton Fiji Hotel Denarau Island
Sheraton Fiji Hotel
Sheraton Denarau Island
Denarau Island Sheraton
Sheraton Fiji Resort Denarau Island

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Sheraton Fiji Resort
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