Charge to park even as a guest. Charge for towels. Waterpark extra charge. The worst of all was the shops inside the Hotel. Tropical Footprints was the absolute worst. After buying two pairs of nice pricey sandals, I bought my wife some thing. The lady who checked me out said if she didn't like them just bring them back -... More

The views are incredible. The staff amazing. And there is a great local village down the shore to walk for some authentic mofongo. More

A beautiful hotel, but if you are looking for authentic Puerto Rican cuisine, you need to go off the premises to local restaurants in the area. Ask the local cab drivers, and they will give great places to go. More

Contrary to some of the reviews I've read, we did not find too many negatives about this very large resort. We stayed at one of the units in the lower marina area. It was very well maintained and always spotless. We stayed 10 days and the only problem we had was they forgot to leave the coffee packets. We called... More

Huge property and looks fabulous! Very nice location and lobby. Until you get into a room. I think the person in charge of housekeeping needs to be fired! Moldy and dirty bathrooms! First of all the finishing inside is not so good and to add to this the cleanliness by the hotel staff is worse! The closet is inside the... More

We stayed at this resort for a work conference. From a ways away this facility is beautiful. When you get up close, the hotel needs some TLC. There were a lot of cosmetic issues. There was a lot of dirt on the outside of the buildings. There is a lot of caulk and grout that needs to be replaced. We... More

We read the reviews for this resort. We're pretty self-sufficient so we thought we'd give it a try. Hilton's website describes Waldorf-Astoria Resorts this way: "Over 20 destinations globally, each with its own story. Experience unparalleled service that creates unforgettable moments and defines the idea of the luxury hotel." This is not even close to the level of service here.... More

I have to say that after reading the reviews of this hotel regarding this resort not being of Waldorf quality, I would have to say that I agree 100%. The resort has pros and cons but I agree with the previous reviewer that this property would be better received if it changed it's name to Hilton instead of WA because... More

My wife and I spent a week at the El Con in January. Normally, I take many of the negative reviews with a grain of salt, but after our visit I'd have to say that I agree with a lot of them. First, this is not a 5-star resort. Sure, it's got great views, but the grounds, rooms and service,... More