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Bastion Deluxe Hotel Rotterdam Beneluxtunnel

Mr. L.A. Kesperweg 51, Vlaardingen 3134 KM, The Netherlands
Hotel amenities
Bastion Deluxe Hotel Rotterdam Beneluxtunnel
Ranked #4 of 5 hotels in Vlaardingen
3.0 of 5 stars 5 Reviews
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5 reviews from our community

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1 review
4 of 5 stars Reviewed 20 May 2012 NEW

I have been staying at this hotel for four weeks now because I am working in the area. The staff are friendly and speak good English, the rooms are nice and clean. Unfortunately the food, although very nice takes an age to arrive! In my opinion the hotel lacks a manager/ supervisor taking charge of the orders for food. This... More

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Bastion Hotel Groep, Owner at Bastion Deluxe Hotel Rotterdam Beneluxtunnel, responded to this review
24 May 2012

Dear guest, Many thanks for your review regarding Bastion Deluxe Hotel Rotterdam Beneluxtunnel on Tripadvisor. Your opinion is very important to us and will help us to increase our service. We are looking forward to welcome you in the future in one of the hotels of Bastion Hotel Groep. Kind regards, Maik Willems Director More

Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 27 April 2012

This hotel has the worst customer service I've ever experienced!! The staff ignore you, over charge you, get orders wrong, lose kitchen orders and take over an hour to serve food when they do get the order. They don't seem to have any hotelier experience!!! The food is absolutely terrible, we stayed on company expense and preferred to eat out... More

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Bastion Hotel Groep, Public Relations Manager at Bastion Deluxe Hotel Rotterdam Beneluxtunnel, responded to this review
20 May 2012

Dear guest, Many thanks for your review regarding Bastion Deluxe Hotel Rotterdam Beneluxtunnel on Tripadvisor. First of all, I wish to offer our apologies for your unfortunate stay at our Bastion Deluxe Hotel Rotterdam Beneluxtunnel. Your opinion is very important to us and will help us to increase our service. For this reason we will treat your review very seriously... More

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4 of 5 stars
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Phoenix, AZ
Senior Contributor
23 reviews 23 reviews
Reviews in 30 cities Reviews in 30 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 20 April 2012

The Bastion is a perfectly decent hotel. It's accross the street from our European headquarters and easy walking distance from the train station. The staff is youthful and adequate. They put me in a room that was already occupied, but some people might see that as an upside. Pros - Close to train station - Clean and modern - Strong... More

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Wharton, Texas
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 January 2012

This is the 4th and last hotel to stay in on our trip....and it's the best. The rooms are large and the bathrooms are nice. They do not have full beds (hotel mainly caters to harbor workers), but we rearranged the room so we could put our beds together. The bar and restaurant are both great and the staff is... More

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Roma
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 23 April 2012
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