When I thought of the savings I made, I thought I was going to get the same type of service. Boy was I wrong. Upon walking into the hotel, my family was greeted with such warm 'Aloha Spirit', clean and comfortable rooms. Housekeeping was on spot. Gabriel and Dexter were so helpful. They answered every question we had and even...
More
Aloha and thank you for you review,
The ALOHA SPIRIT is alive at our hotel. We work with our team members every day and share with them that this is ‘their home’ and everyone who comes to stay is staying at ‘their home’. Our housekeepers work very hard at keeping our rooms clean and presentable. I will share your review...
More
We spent 10 days at the hotel from January 19 through the 29st. This was our first experience at the Aqua and not the last one.
We have lost one day because our departure fly been cancelled, but the hotel upgraded our room at same price.
Special thanks to Sara-Beth, Dexter and the other staff
Jean Kupina
More
Aloha Jean and mahalo for you review.
10 days at our hotel? THANK YOU for your business!!! I will let the staff know how pleased you were and share this note with them. Please contact me before you book your return trip so I can personally help you. We look forward to seeing you soon.
Mahalo nui loa, (ma-ha-low new-ee...
More
Don't expect anything fancy or super exotic, cause you aint gonna get it. We made a mistake with our booking so when we arrived we had no room booked. They were almost full, but still were able to accommodate us in a first floor room with a view to a beautiful brick wall. The room was pretty bad, with stains...
More
We spent five days at the hotel from January 26 through the 31st. This was our third experience at the Aqua. The staff are both friendly and helpfull. The room was clean and quiet.
The location is close to all activities. It does not provide a view but for the price provides all your needs. Margo C.
More
Reviewed 3 February 2011
Aloha Margo and mahalo for taking the time to write your review.
Staying at the Waikiki Pearl for so many days allowed you to get a pretty good feel of the hotel and the staff. We work very hard in training our staff and helping them step out of their ‘comfort zone’ in sharing the aloha spirit with all of...
More
Great Location and value for money and we get a free room upgrade. :)
More
Aloha and thank you for your review,
I agree with you 1,000%, great location and great value. How awesome that the Front Desk staff could give you a free room upgrade? We try to work with all of our guests to make their stay with us as memorable and enjoyable as possible. The location is so central in Waikiki, many...
More
Ive stayed in a couple of Aqua properties and I still think they are the best value in Waikiki. We stayed in the one bedroom deluxe suite which frankly was stretching it in the deluxe stakes. Its a very tired old hotel which friends told me used to be the cheapest nasiest one in Waikiki but as with all Aquas...
More
Aloha and thank you for your very detailed review,
As you mentioned, we too feel that our Aqua properties offers the best value for our guests. I apologize that the staff did not assist you in your room move, but will see what happened and why no assistance was given. That is not our standard of service and I apologize...
More
The Aqua Waikiki Pearl was a very pleasant place to stay. The staff was always cheerful and helpful, especially the Concierge and Clifton. We used a lot of towels which housekeeping brought us promptly whenever we asked for them.
We had a small problem with the location of the bathroom. In the two bedroom suite, it was located such that...
More
We agree and think that the Waikiki Pearl is very pleasant also. Clifton is one of our valued team members at the property and always comes to work with such a positive attitude. He is a blessing to our property. I apologize about the challenge with the bathroom, but when we took over management of the property, it was not...
More
I picked this hotel based on Trip Advisor reviews and was not disappointed. I stayed 8 days, and came to love the location both for the adjacent businesses (International Market, Starbucks, variety of restaurants/bars, nail salon) as well as the short walk to the beach and a public golf course. The Sports Bar on the ground floor is a huge...
More
Aloha and mahalo (thank you) for taking the time to give us such a detailed review,
Like yourself, many people rely upon Trip Advisor for their research while planning their trips. We consider ourselves one of Waikiki’s best kept secrets, providing great value with exceptional service. Having a lanai (small patio) makes a big difference when you want to just...
More
Know before you check in that this isn't a 5 star hotel on the beach. It is about 3 short blocks to the beach, past the Starbucks, through the International Market, cross the street and you are there. So, grab a cappichino, enjoy the shopping, then swim.
The staff was friendly and very helpfull, more than willing to accomodate unusual...
More
This was my first trip to Oahu and we chose this hotel because it had a good rate. I loved everything about this hotel for the most part! The only two things that could improve, are the parking (we only had a car for two days so it wasn't a huge problem), and I wish it had a pool. Other...
More
Aloha Alaska! I’m glad you found that our hotel fit into your budget. The parking is what it is, and it is a constant challenge we work with every day. There is no pool on the property, but we have the Pacific Ocean and world famous Waikiki Beach only 5 minutes away. Our location is one of our greatest features...
More
1,254 Reviews
910 Reviews
753 Reviews
