We had reservations at the Amherst Homewood Suites because we were visiting our son at UB, but when we arrived they said their pool was closed for the weekend. They kindly called this hotel for us and got us the same room $50 cheaper. It was pretty much the same exact room, a king suite. Nice bed, nice furniture, a...
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Thank you for sharing your experience at our hotel on Trip Advisor. I am sorry that you had to relocate hotels last minute, but I am so glad to hear that you enoyed your stay with us! The team takes pride in the work they do and I have shared your comments with the assoicates at the hotel. I know...
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My husband and I were truly IMPRESSED with Hilton's Homewood Suites this past weekend. Having stayed at many other hotels in Buffalo, this one is by far the best and now our favourite. Hotel is very close to many restaurants and shopping venues. Staff and service is outstanding. Hotel is extremely clean and the room we stayed in was spacious...
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Thank you so much for staying at our hotel and for the great comments about your stay! The entire hotel team takes pride in our product and services, from the front desk, to guestroom clealiness to the breakfast buffet! I have shared your comments with the entire team and they are pleased to hear that you enjoyed your experience at...
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This is the 4th year I have brought our group of about 30 here for a stay on the night before we fly out on our annual ski trip. With the large rooms and suites it is a cozy environment for groups and we all love to gather in the spacious lounge and enjoy some beer and pizza while we...
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Thank you so much for sharing your great experience at our hotel! I am so glad that you and your travel companions get a chance to uitilze the hotel facilites while you are here. We always look forward to having you come back each year! Thank you for choosing us as your hotel of choice when you travel out of...
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When I was planning a birthday party for my daughters Sweet 16th we wanted a hotel with a pool. This location was so much more. The staff was friendly and helpful and the rooms were huge and well laid out.
Pros- Great location with lots of parking
Wonderful staff
Pool with fitness room
Full kitchen (but no oven see cons...
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Thank you so much for sharing you experience with us! I am so glad to hear that you were able to enjoy the spacious suites and spread out with your guests. I am so glad that you and your family and friends were able to truly enjoy themselves for the special occasion. Thank you for choosing our hotel and we...
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We were in town for a volleyball tournament and, although the team was staying at a nearby hotel at a cheaper rate, I chose this place for my family, specifically because of the wonderful reviews of the customer service that we read on here. The room was great, the pool area was well kept, and the breakfast was absolutely wonderful....
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Thank you so much for sharing your great experience at our hotel. I am so pleased that you were able to use all of the facilites that the hotel has to offer and that you enjoyed them! I am very glad to hear that the front desk team and management were able to assist you getting some meals for your...
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I try to stay at Homewood suites when I travel. I could not touch the Homewood suites in Amherst with the government rate (I work for NYS), but was able to stay at the one by the airport. I must say I am very pleased with the hotel.
Pros:
- very friendly staff;
- efficient check in;
- dinner reception...
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I am so glad to hear that you enjoyed your stay at our hotel. I am so pleased to hear that you were able to enjoy our daily breakfast and evening dinner reception. Thank you for the comments regarding having soda at the reception and the concern of the hot water not being quite hot enough. We are looking into...
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We stayed here for 3 nights at the end of December 2011. When we first stepped into our room, a barber shop singing group was next door. Needless to say, the noise level was pretty high. The front desk was accommodating in changing our room. We turned the ceiling fan on in the bedroom to help drown out the noise...
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Thank you so much for taking time to write a review of our hotel on Trip Advisor. I am sorry that you had some noise concerns from your first room. I do know it is frustrating to change room locations. Thank you for your feedback in regards to a second waffle maker. We do try to uitilize two waffle makers...
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I love this hotel! Having stayed here several times before, my husband and I decided to "cash in" some of our hilton points for an overnight stay. The front desk staff were very courteous and helpful upon check-in. Our room was clean and well maintained. The only problem we encountered was that our refrigerator had been turned off and, thus,...
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Thank you so much for sharing your great experience at our hotel on Trip Advisor. My staff and I are so pleased that you enjoyed your stay. I am so glad that you were able to enjoy all of the great hotel features such as breakfast, pool and hot tub, and guest room kitchenettes. I am sorry that your fridge...
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I loved this hotel and will definitely stay in a Homewood Suites again! The room was really spacious and super clean! I noticed the fresh, clean smell immediately upon entering the room. The hotel lobby had a working fireplace, a nice added touch on a frigid night and the staff was very helpful. Other amenities included an indoor pool and...
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Thank you so much for sharing your experience at our hotel. I have shared your comments with the hotel team, and we are all very pleased that you enjoyed our servie and amenities. The hotel team takes pride in the work they do! We look forward to having you as our guest again in the future!
Thank You.
Jennifer Redmond...
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We are very disappointed with the kind of service we received at this hotel. We do not recommend this hotel to anyone especially to families with children. You could be charged with a $100.00 housekeeping fee.We stayed at this hotel for three days during the Christmas 2011 weekend . We were two families in two connecting rooms. During our stay...
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I appreciate your review of your recent stay. I understand that you were unhappy with some of the charges. As you mentioned, the issue was resolved with management and we strive to personalize each guests experience and keep costs affordable in doing so. Thank you for your review.
Jennifer Redmond
General Manager
Homewood Suites-Buffalo Airport
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