I booked this hotel through the Days Inn 1-800 reservation # at the last minute (normally, I would do my research first). The hotel was located off a steep ramp below a road. This has to be the worst piece of real estate in Scranton. The lobby was dark, worn, and did not smell pleasant. The employee who checked us...
More
We are sorry that you are not satisfied with the stay at our hotel.
Please know that our Daybreak Breakfast has choices for all tastes and includes Bagels(plain and cinnamon), Bread(wheat and white), English Muffins, Waffles, donuts, muffins, three cereals, Quaker Instant Oatmeal, Orange Juice, Apple Juice, Coffee(regular and decaf), low-fate 1% milk, hot water and tea bags.
Please know...
More
I booked this hotel on Hotwire and had second thoughts after seeing all the reviews on here. After deciding to add an extra night before we even got there I was even more worried. However when we checked it we realized that most of the bad reviews on here are lies. Yes, it is an older building and needs some...
More
Dear Guest,
Thank you for taking the time out of your schedule to send us a comment.
Please know that we are very proud of such a great evaluation that you give us.
Your feedback is extremely valuable to us and we will utilize it by continuing to focus on making each and every guest experience the best it can...
More
Not only was it filthy, it was dark, gloomy and weird people were hanging out in the lobby. I slept fully dressed, shoes included. The bar was disgusting, too. Everything I touched was sticky. Walked to the front desk to check out, a guy came out from the back with his head down and turned around and went to the...
More
Dear Guest,
We are sorry that you feel this way.
We truly value the business, and if we would hear from you during your stay with us, we would take necessary actions to accommodate you as best as we can.
All our rooms are rented every night, we have many frequent and long-term guests, who appreciate our amenities and service....
More
My room was clean, the bed was extremely comfortable, and the staff was friendly. The hotel could use some upgrading. I wasn't crazy about the bar being downstairs. Because of the bar patrons, the parking lot was always filled to capacity and they usually got the best parking spaces, while the hotel patrons had to park way in the back...
More
Dear Guest,
Thank you for taking your time to share your comments.
Our hotel is fully occupied every night; we have many repeated customers and long-term guests. Our parking lot is large enough to accommodate hotel and lounge guests. We have one acre additional parking for 100 cars on the back of the hotel building. We are sorry that guests...
More
Staff was friendly. The place is a bit worn but not dirty, with the exception of the elevator which was filthy. Our room the was worn but clean, spacious and had a nice jacuzzi tub in it. Awkward but clean bathroom. Old, beat furniture, but comfortable bed. Nice pool. I will agree the parking lot is treacherous. The continental breakfast...
More
Dear Guest,
Thank you for your comments!
Please know that every guest comment is very important to us, because it helps us to make our accommodations more comfortable and correct problems, if there are any.
We appreciate you taking your time to share with us your recent experience.
Please stay with us again, so we can demonstrate our commitment to...
More
We stayed at this hotel during the weekend of August 6th and we loved it.
Positives
-------------
The locations is wonderful and close to major restaurants and shopping malls.
The staff is courteous and amenities are nice. We really enjoyed the indoor pool and the breakfat is appetizing.
The room is big enough for our family and the beds are...
More
Dear Guest,
Thank you very much for your comments.
We are very glad that you appreciate our location, staff and our amenities.
Just recently we replaced all our bed sets with Simmons Beautyrest Classic Trevor Pillowtop mattresses, and it is nice to know that guests find our new mattresses comfortable to sleep on.
In regards to the exercise room: please...
More
I stayed at this hotel and was treated like dirt from the moment I arrived. i was accused of having more than 5 people in my room (there were only four) and the front desk threatened to call the police on me WHEN I SIGNED IN. I was discriminated against because I am young and look like a camp counselor,...
More
Dear Guest,
Please know that when guests create disturbance to other hotel guests, the duty of the front desk is to stop the disturbance and maintain peace on hotel premises. Your group of people was gathering in the lobby making a lot of noise and causing inconvenience to other guests. When front desk asked your friends to quiet down and...
More
From the lobby to the room, dirty, smelly,damp. The toilet ran every 15 to 20 minutes.Sheet as dirty and smelly as everything else. Furniture had a sticky feel. The floor could not be walked on with bare feet because it was dirty and damp. The pool in as bad condition as everything else.After one night I asked for a refund...
More
Dear Guest,
We are sorry that you feel this way. If we would hear from you during your four nights stay, we would immediately take necessary actions to accommodate you as best as we can. You did not give us an opportunity to correct problems that you might have experienced. We provide daily housekeeping service and maintenance for all guests...
More
We will; not stay here again. The person who checked us in said there was a restaurant & bar right in the bldg, but it turned out to be a local redneck bar with pool table & the only food was mostly pick foods like wings, fries, onion rings.. The only reason we stayed was we had just driven 11...
More
Dear Guest,
I am very sorry that you are not satisfied with the stay at our hotel.
In regards to lounge, I apologize for any misunderstanding. It is not a full service restaurant, but it offers live entertainment, limited variety of food & drinks and room service.
We truly value each guest’s comfort and if we would hear from you...
More
This is the most disgusting place I have ever stayed. When we arrived at the room the smell hit us the minute we opened the door. Once in the room it was obvious the room was infested with bugs so we went to reception to ask for our money back so we could move on. The duty manager said they...
More
Dear Guest,
We are very sorry that you are not satisfied with your stay.
Please know, right after your complaint we checked the room you stayed in, and did not find any insects. We left this matter to the professionals. We have a permanent contract with a pest control company that checks rooms and perform preventive service on a regular...
More
157 Reviews
44 Reviews
54 Reviews
