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Sheraton Springfield at Monarch Place Hotel, Springfield

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All 7 Springfield hotels

Sheraton Springfield at Monarch Place

3.5 of 5
One Monarch Place, Springfield, MA 01144
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Sheraton Springfield at Monarch Place
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Ranked #4 of 7 hotels in Springfield
3.5 of 5 stars 237 Reviews
Most recent review
“Upscale niceness!”
4 of 5 stars Reviewed 16 June 2013
OU4EVR Fort Worth, Texas
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237 reviews from our community

Traveller rating
    43
    78
    60
    36
    20
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Families
75
 
Couples
49
 
Solo
16
 
Business
45
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Fort Worth, Texas
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
8 helpful votes 8 helpful votes
“Upscale niceness!”
4 of 5 stars Reviewed 16 June 2013 NEW

Here in Springfield Massachusetts on a work assignment and decided to stay somewhere near downtown. I booked through a "blind" bid site. I was pleased that I got this one. The hotel staff was great especially Joseph who was more than accommodating to us. The rooms are comfortable. We stayed in a club level room and had access to the... More

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Colebrook, New Hampshire
Top Contributor
230 reviews 230 reviews
110 hotel reviews
Reviews in 143 cities Reviews in 143 cities
76 helpful votes 76 helpful votes
“Very nice hotel, great service and very comfortable bed!”
4 of 5 stars Reviewed 16 June 2013 NEW

I've found this great hotel on Hotwire and was very pleased... The clerk offered me complimentary parking validation (park next door parking lot). I had a very clean and quiet room... Very good wifi Internet, very comfortable bed... Courteous staff... Great breakfast hot buffet with omelette station and attentive staff... Not cheap : $75 by night and $11 for breakfast... More

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Belmont, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Well run, extremely comfortable hotel”
4 of 5 stars Reviewed 3 June 2013

This is a very well run, extremely comfortable hotel, with reliable room service, convenient parking, and a wonderfully supportive staff. The beds are extraordinarily comfortable, the linens are 5-star, and the location is excellent.

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review
5 June 2013

Thank you for sharing with me your experience while staying with us. I as well as all of our team members are thrilled you enjoyed yourself. Our staff is trained to ensure you have a great experience. I hope you will choose the Sheraton once again, should your travels bring you back to the City of Springfield. More

Bluffton, South Carolina
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Bring your fur coat!”
3 of 5 stars Reviewed 28 May 2013

Not only is it difficult to find the lobby if you are in a car, but they turn off the heat so you freeze in the rooms. The attendant in a booth to collect fees for parking told me to park and go up to the hotel to register. I did as he said and found the lobby. After checking... More

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review
6 June 2013

thank you for sharing with me your experience while staying at our hotel. I am sorry you found it difficult while in our garage, our parking attendant certainly could have done a better job communicating with you by providing clear directions. I will review your feedback with our engineering department, there certainly could have been more that we could have... More

Orlando, Florida
Top Contributor
331 reviews 331 reviews
55 hotel reviews
Reviews in 69 cities Reviews in 69 cities
74 helpful votes 74 helpful votes
“No Sleep”
2 of 5 stars Reviewed 28 May 2013

Than a hotel. I stayed for one night while traveling on business was more like a retirement home then a hotel. There is no valet. No one or signs to advise you on where you should park. My suite was pre-assigned on the 4th floor with club access. When I asked to be moved to the club level I was... More

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review
6 June 2013

thank you for visiting with us and sharing your comments on TripAdvisor. I value your feedback and I apologize for the fact you did not receive a great nights sleep. I will be sure to review your comments with our staff so they are mindful while in the back areas of the hotel. Please contact me directly should your travels... More

Groton, Connecticut
1 review
“Was NOT impressed for a Sheraton”
3 of 5 stars Reviewed 28 May 2013

The room was clean, the linens were nice, but I am REALLY glad we paid the Hotwire price, and NOT the price we were quoted on the hotel's website. The 'heated' pool was NOT heated, there was no hot tub, and the teenagers who were in the pool area were NOT supervised. No complimentary breakfast (unless you stayed on the... More

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review
7 June 2013

Thank you for sharing your experience with me during your recent stay with us. I am sorry we fell short of exceeding your expectations. As a brand, Starwood has not permitted Sheraton hotels to provide complimentary internet or breakfast. We offer different rate plans that do, we also have hotels with in the portfolio that do. The standard is to... More

Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Very conveniently located!”
4 of 5 stars Reviewed 27 May 2013 via mobile

Easy off and on the highway. Stayed one night over Memorial Day weekend, so they were quite busy. The parking garage is kind of tight, there were posts in odd places and the spaces were small, but we found a parking space with no problem, Check in was a breeze. Staff helpful and friendly. I would describe the atmosphere of... More

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review
6 June 2013

Thank you for posting your feedback on TripAdvisor, we are pleased that you enjoyed yourself while using all of the wonderful amenities of the hotel. We do feature a refreshed fitness center which is clean and well appointed. MVP.Pub is a wonderful restaurant with a variety of wonderful choices. We hope to see you back should your travels bring you... More

Basel, Switzerland
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Noisy and rundown”
2 of 5 stars Reviewed 20 May 2013 via mobile

I stayed in a room on the 9 th floor which had a nice view of city towers etc. However that was about all that was nice! This is a hotel designed with rooms in a triangle shape around an open space from ground floor to top of hotel.this means that every ( old and noisy) door opened or closed... More

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review
6 June 2013

Thank you for sharing with us your recent experience. We do have a wonderful design with 12 stories in what you described as being triangular in shape. It is breath taking to say the least, because of this fabulous atrium shape, noise at times does travel. Our staff is well aware of this and is mindful while working on the... More

Silver Spring, Maryland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Lousy Wifi Connectivity”
3 of 5 stars Reviewed 19 May 2013 via mobile

Why would a traveler choose to stay at any Sheraton that charges for Wifi service when s/he can stay at any number of hotel chains (like Hampton Inns) where the Wifi access is free, and so by the way is breakfast? Add into the mix that at this particular Sheraton has a Wifi system that both my I-phone and laptop... More

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Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review
5 June 2013

Thank you for sharing with me your experience while staying with us. I am sorry you encountered an issue with our wireless system. I have reached out to our IT department to determine what the cause of the issue was and I am happy to say this has been resolved. I would like to show you that we have a... More

Boston
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Nice room and very clean”
4 of 5 stars Reviewed 13 May 2013

We stayed overnight as my daughter had a horse show nearby at the Big E. The hotel has pretty common areas in the lobby and the room was very spacious for an overnight stay. The in room movie of $17 was pricey and I was surprised by that as I always get bothered by hitting people hard on prices like... More

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Daniel W, General Manager at Sheraton Springfield at Monarch Place, responded to this review
14 May 2013

Dear guest We are delighted you found our Sheraton hotel clean. We also are delighted our server treated you with hospitality attitude we traned her tp provide.We hope to see you again soon. More

 
 
Sheraton Springfield at Monarch Place
Sheraton Springfield at Monarch Place
3.5 of 5 stars 237 reviews
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Additional Information about Sheraton Springfield at Monarch Place

Also Known As:
Sheraton Springfield At Monarch Place Hotel Springfield
Sheraton Springfield At Monarch Place Hotel
Sheraton Monarch Place
Sheraton Springfield
Springfield Sheraton
Address: One Monarch Place, Springfield, MA 01144
Phone Number:
Region: United States > Massachusetts > Springfield
Amenities:
Bar/Lounge Business Centre Fitness Centre Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Springfield
Price range (per night): ₹8,645 - ₹12,736
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more   less 
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Sheraton Springfield at Monarch Place
One Monarch Place
Springfield, MA 01144
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