I will admit to being loyal to hilton and usually not being disappointed. This was the exception, which is why I was surprised to turn here and see some fairly positive reviews. I think the other negative reviews are more consistent with my experience. To start, let's note staff that tend to have visitors hanging around the lobby at all... More

We were in Springfield for a family wedding, staying at the Hilton was close to all of our events the suite, although dated, was perfect for the three of us, especially the two bathrooms. All the staff were very friendly and helpfull. Our experience with the breakfast and breakfast staff could not have been better. My overall comments are shared... More

I've traveled the world as an exec at TripAdvisor & for other jobs & personal travel and my experience at this hotel was extraordinary. My five sisters and I recently spent the better part of a month at the Hilton Garden in Springfield, Mass. We were there for a horrible family ordeal. The staff didn't know us by name nor... More

Normal nice Hilton room, no ventilation in the steam room bathroom, first world problem electric plugs still hard to.access, tv remote has different controls from instructions and staff clueless about that...normal problems until breakfast...no one there, ridiculous wait for order, absurd excuses for no omlett, we finally left without breakfast....we are nice and pleasant, never know why they couldn't make... More

We're experienced travellers from Denver - HGI in Springfield was perfect choice. Totally updated and comfortable room. Did the King BR suite for our daughter and us. great space, 2 bathrooms, separate sleeping areas and tvs. Great beds. Great location - safe area with sports bar across the parking lot, great restaurant attached and several other restaurants and upscale bars... More

This was my second stay at this Hilton Garden. Stayed mid Sept. 2011 for a Sat night and departed Sunday morning. Upon check-in and getting to the room we found the room as very warm and we could not seem to get the HVAC unit to do anything. When the control panel cover was opened, the entire case fell off... More

The hotel was dingy and really needs a good cleaning. Everything was just dingy and the pool & hot tub had algae growing in them. If they just did some real scrubbing they could have changed the entire experience. Unos was great but nothing else is in the area. Need two nights but only stayed one and moved into a... More

Stayed here for two nights in early September 2011. Like many Garden Inns it was nice, clean, and hada comfortable bed. It shares the parking lot with the Basketball Hall of Fame. Breakfast is very good and costs about $9, free fro Hilton Gold and above members. Easy to get to the hotel and there is an Uno's attached the... More

Stayed here in August it a nice hotel but too much around the hotel,Hall Of Fame next door ,parking is at a minimum,i dont know about anyone else but the beds at the Hiltons seem hard too me,stayed at the Hilton in NYC nice hotel but again the beds seems to be a issue More