The first contact a guest has is with the Desk Clerk. Our first impression was that we were dealing with someone who was very professional, and one who really cared about our comfort and needs. She took time to give us directions, printed a map, answered questions in an unhurried and patience manner and gave us helpful tips and suggestions... More

Because I booked through the internet, our first room was on the side of the hotel that picked up the freeway noise. We have stayed at this Best Western for several years and they were able to change us to a back room. Much quieter. Not too impressed with the eggs at breakfast, but it was included in the room... More

The staff was very helpful and very professional. The property is older, but employees were working on the appearance of the facility. The restaurant was a disappointment, not clean and the restaurant staff catered to the male guests. Seating them for breakfast and then taking their orders and serving them. Where elderly people and women with children had to wait... More

We needed a place for an overnight on the way home from a week in Arizona for Spring Training baseball. Had a planned stop for a late lunch in Westminster/Garden Grove and wanted to be out of the LA commute traffic for our trip home on Monday 3/25. Thousand Oaks fit the ticket perfectly. The Best Western Plus Thousand Oaks... More

Pros: Nice and helpful staff, easy access to freeway, slightly outdated furnishings but still nice, ample parking (safe), nice cook-to-order items for breakfast (included). Cons: Although the location has easy access to the 101 freeway, that does cause extra noise for light sleepers (not too bad).

on a recent late night drive, I just had to rest...no rooms available at 5 different upper end hotels in the area...I decided to try just once more about 2 miles away & they had ONE room left! The guy who answered was kind enough to take my personal info so I could expedite the check in process when I... More

Very welcoming, helpful staff. Dated but cared for facility. Attached restaurant very handy and good tapa type choices. Good breakfast. Again, pleasant staff at restaurant and an enjoyable singer/guitar live at dinner time.

This hotel desperately needs a makeover. Everything is old and nothing matches from room to room. Even in the lobby their is a variety of carpeting. The carpet in the room was accordianed and wasn't laying flat....like there had been a flood in there. The room smelled moldy. The bathroom was very clean but the bottom of the bathtub was... More

Good clean rooms - close to freeway - usual Best Western quality standard - very helpful staff - excellent and substantial hot breakfast. Would stay again if in the area. Only slight down point was that front rooms could have traffic noise when freeway busy.