From the moment I arrive and smell the Piñon, I'm in a very relaxed mood. I've stayed at this property 4 times and won't consider anywhere else in Santa Fe. The staff totally goes above and beyond. They spoil me and I love it. Rooms 501-503 share a very large beautiful tiled patio. I will continue my stays as often...
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Dear KimmyMusic,
We appreciate your positive feedback! We agree, the smell of fresh pinon wood sets the scene for a relaxing stay. We are very proud of our staff and their genuine desire to spoil our guests, I will be sure to reinforce your comments with the team. We are looking forward to your next visit and hope it is...
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Super friendly staff, took the extra effort to remember visitors' names, when we were in the lobby area.
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Dear hrman46,
We genuinely appreciate your positive feedback and are pleased to know your stay was convenient and cozy. I will personally share your comments with the staff who take every opportunity to remember our guests' names and will be delighted to hear your feedback. We will await your next stay and hope that it is soon.
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The rooms are just above Best Western ... sort of like a Hilton Garden Inn with southwest flair. Great location close to downtown and the new bar there has a great scene, very cool lounge area, and great drinks and food. The servers kept bringing me the wrong mojito but they were still nice people.
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Dear Vinovixen,
We appreciate your feedback, and are happy to hear that you enjoyed our Agave Lounge and proximity to Santa Fe attractions. Quality of room product is always a matter of personal taste, but I assure you that our rooms have just undergone bathroom renovation in addition to new furnishings. The, "southwest flare" you mention is our hand crafted...
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I was in Santa Fe working on a project and stayed at this phenomenal hotel. As a business traveler I truely felt this was a home away from home. The dedication of the staff and friendliness of the staff made this hotel really stand out. The location could not have been more ideal. Located right on the plaza, it was...
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Dear Devouex,
Thank you for your feedback! Making our guests feel like they are at home is our top priority, and we are glad your expereince was phenomenal. We are flattered to be at the top of your list and look forward to your return.
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The building is attractive, nice lobby, great location. We came for some R and R. Bad start: although we had asked for a quiet room, we woke up early to the sound of very loud drilling and hammering. It took four phone calls to finally get a person on the line - they admitted that there was "some renovation" going...
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Dear doctorcheryl,
Please accept my apologies for your less than perfect stay. In an effort to remain the most attractive and desireable hotel in town, we are finishing up a renovation which is literally over now, and from which you were hearing the finishing touches. We only allow work to be done during the daytime when we find that most...
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I am a repeat customer at the Eldorado Hotel and Spa in Santa Fe. Over the years the fixture that has remained is the phenomenal attention to detail and customer service staff strives to ensure my stay is unforgettable. The recently remolded Old House lounge is fantastic. The rooms with a fire place and patio are the best. Location to...
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Dear GLaca,
Thank you kindly for the positive comments. We truly appreciate your loyalty to the Eldorado Hotel. I will be sure to share your comments with the team. We look forward to providing great service to you each and every time you return to the Eldorado!
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I received the very best service at the Eldorado Hotel & Spa. I used the spa facilities and it was wonderful. The hotel restuarant "The Old House" had exquisite cuisine. The room was beautiful, new and very spacious and relaxing. I would highly recommend a weekend getaway.
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Dear Diana C,
Thank you for the positive comments! We are delighted that you enjoyed your weekend getaway and look forward to welcoming you back at the Eldorado in the near future.
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Reserved a deluxe room for a two day stay and was quite disappointed with the overall room and service that was provided by the Eldorado. Room was average and the bathroom certainly needed an upgrade besides some better housekeeping. The first night my wife and I were tired after our flights from the east and wanted to have a peaceful...
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Dear KingRobert,
Please accept my deepest apologies for the less than perfect stay. We acknowledge that our bathrooms were in need of an update. We are nearing the completion of an all guest room bathroom renovation, in addition to all new in-room furniture. It is possible that you stayed in a room which was not yet completed, for which I...
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My wife and I have stayed at the Eldorado Hotel in Santa Fe, NM several times over the past 15 yrs. We have always been delighted with the service, having said that we were worried this time because we knew that many hotels have made sever cut-backs due to the current world economy issues. We were delighted to find that...
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Dear Dennis P,
Thank you very much for the positive feedback. Also, we truly appreciate your loyalty and patronage to the Eldorado. We look forward to providing you and your family many more years of superior service.
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My husband and I have been coming to Santa Fe for the past 15 years. We have stayed in several hotels which were nice, but just did'nt do it for us. We ended up changing to the Eldorado because the other hotel we were going to stay at was NOT up to par! Everyone was very accomodating, friendly, the room...
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Dear baby7boo,
Thank you for finally switching to the Eldorado after all these years! We are delighted that you enjoyed the staff, service, and food. I will be sure to share your one piece of feedback with our Restaurant Management team as well. We love that you are, "in love" with The Eldorado and look forward to delivering another great...
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