We stayed here with a large group for a sports tournament weekend over MLK weekend. We found the staff to be friendly and efficient. The room was average - not a particularly clean bathroom. We had to work a bit to get temperature in the room just righ. It seems like you would simply switch the thermostat to "heat" or...
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Dear Valued Guest,
Thank you for taking time to post your review on this site. We enjoyed having the players stay with us for the tournament weekend. Your comments regarding the breakfast, fitness room, bathroom and heating/cooling system are appreciated. We will focus our efforts on improvement in the areas you suggested.
We appreciate your time and hope to see...
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Overall, this hotel was just OK. Can't say too much bad about it, but I also can't say too much good about it. The free parking garage is nice, but not having a direct walkway was a pain in cold (30 degree) weather. Good location for the mall and accessing major highways. Staff was nice, gave me some free water....
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Dear Valued Guest,
Thank you for taking time to post your review on this site. While we are happy there are no negatives to focus on, we do want to be better than OK. We do have a great team here and know that a not-so-distant renovation will help us overcome being average.
We appreciate your time and hope to...
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My family stayed here for 4 days while we were in town for an Army function that my sister was involved in. The room was nice. Their customer service wasn’t the best. Our room didn’t have a microwave or refrigerator so we called down and the person at the desk said that they could move us. When we called back...
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Dear Valued Guest,
Thank you for taking time to post your review on this site. Your feedback is important to us and helps us continually improve our service.
We are glad you enjoyed the overall stay including the food service and location. However, our goal is for you to enjoy every element of our hotel. Your experience with the desk...
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This hotel was ok, but it did not meet the standard that one would expect from a Hilton. Upon entering the lobby, we were met with a bad odor. The hotel generally seemed to be in need of some maintenance throughout; for example, the door to the room was marked and dirty-looking, an electric outlet was loose, the desk lamp...
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Dear Valued Guest,
Thank you for taking time to post your review on this site. Your feedback is important to us and does make a difference.
We are glad you enjoyed the bed and pillows but also understand we could have done better with the general maintenance. Our procedures for conducting guest room preventative maintenance are being reviewed to ensure...
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I travel a lot and stay in a lot of places, for work and for play. I'll start with the good news, location, location, location. Close to airport, mall and plenty to see and do and eat. Great news is, you are right on the interstate, bad news is you are ON the interstate, get my point? I'm not ranting...
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Dear Valued Guest,
Thank you for taking time to post your review on this site. Your feedback is important to us and does make a difference.
We are glad that the location, and surrounding area, met your needs but understand the comments regarding the decor. We are currently working on the details to update the décor. An exact timeline is...
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I wanted to surprise my wife at the end of our anniversary night with a stay at a hotel. I chose this Hilton strictly based on price and location (close to the babysitter) and also because i have never slept on a Hilton bed i didn't like. We checked in at the front and In chit-chat mentioned it was our...
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Dear Valued Guest,
Thank you for taking time to post your review on this site. We are glad that you enjoyed your stay and especially want to thank you for taking the time to share your positive experience. It is great to know that our Front Desk staff was able to provide a little joy for your special occasion.
Congratulations...
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Pros:
- AWESOME breakfast (not complimentary) & restaurant
- Extremely courteous & helpful restaurant staff & front desk
- Soy milk available upon request
- Near airport (less than 5 miles)
- Refrigerator upon request
- Flat screen TV
- Large dresser with lots of storage
- Fast elevators
- Great gym with plenty of machines & weights
- Large...
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Dear Valued Guest,
Thank you for taking time to post your review on this site. Our hotel team does its’ best to monitor the many review sites and we regret that we missed this particular review.
Your review is thorough and we appreciate the list of Pros and Cons. It is important to know what we do well, and more...
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11/4/2011
Husband stayed there for work and had bed bugs in his room. The manager actually wrote bed bugs in the report.
They moved him to the 14th floor and gave him a can of Lanicaine. Interesting that they had cans of Lanicaine to give out. Sounds like an on going problem to me.
They offered no compensation, he lost...
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Dear Valued Guest,
Thank you for taking time to post your review on this site. Our hotel team does its’ best to monitor the many review sites and we regret that we missed this particular review.
We do value your input but at the same time need to debate your opinion. Bed bugs are a very serious issue that has...
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Room was fine. Staff was courteous. Decent gym, nice breakfast buffet.
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Dear Valued Guest,
Thank you for taking time to post your review on this site. Our hotel team does its’ best to monitor the many review sites and we regret that we missed this particular review. We are happy you enjoyed the room, staff, gym and breakfast.
Again, thank you for your comments. We hope you will visit us again....
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It is rare that I rate a hotel "excellent" but this is one of those cases where it is imperative. I live in a suburb of San Antonio, but there are times when I am too tired to drive home, so I'll stay at a hotel. Recently, I stayed at this hotel and did not expect anything like what I...
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Dear Valued Guest,
Thank you for taking time to post your review on this site. We are glad that you enjoyed your stay and especially want to thank you for taking the time to share a positive experience.
We are very fortunate to have “Sasha” on our team and have shared your positive comments with her. She is an outstanding...
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128 Reviews
70 Reviews
