Choosing a Residence Inn by Marriott for any stay is usually a very good bet that you will have a flawless experience. Not so at this location. Although the outside of the complex mimics other Residence Inn hotels, I found the inside of this one to be below expectations. In particular the bathroom. It was dated, with dark mildew rings... more

I have stayed at other Residence Inn's in the past. I did not care for the "apartment style" set-up of the building compared to a "hotel" set-up with interior hallways. The room was clean with plenty of room for the four of us. At other locations the living area and bedroom are divided with a wall & door, not the... more

Everything seemed OK, until the morning we found out that our car in parking lot had broken glasses and some of our stuff wasnt there. Manager Amanda, did nothing except give a call to police department. Housekeeping staff was very unefficient and stole a bag and a inflatable bed we had in the closet ; front desk and manager did... more

This is one of the original Residence Inns, and it shows. The rooms are old and tired. The air conditioning doesn't work properly. There are stains on the bedding and furniture. It's just a sad place overall. The staff does nothing to improve the situation - the internet didn't work for hours when I arrived, and I ended up doing... more

I am a frequent Marriott guest. I stayed here the last week of May with my husband, six year-old, mother, sis-in-law. We got a penthouse suite since there were five of us. Good: The grounds were rather clean, breakfast was AWESOME, staff TRIED to be helpful, kitchen had all necessities. Location is very convenient to the 10 and 410 loop.... more

We stayed at the Marriott Residence Inn/Northwest over Labor Day weekend. The room itself was very large, we had a 2 room loft. It was the size of a small 2 bedroom apartment which was very nice for a large family. The upstairs gets a bit warm but housekeeping brought us a fan and that was fine. The room did... more

My co-workers and I booked four rooms here - three in advance, one upon arriving. Three rooms were billed one rate, and I was quoted the same rate for the fourth room. However, I was charged - almost double-billed for the room. When phone calls were made to the hotel manager to inquire about a reversal or credit, I was... more

The Residence Inn desk staff was inexperienced and had difficulty handling transactions on their cash register. The Residence Inn Housekeeping staff could not speak any English and could not communicate with the guests. Each day of our stay, problems with the housekeeping staff ranged from barging in on the wife while she was still in bed, to neglecting to empty... more

This hotel is billed as a 2.5 star hotel, but it was SO much better than the 4 star hotel I stayed at in downtown San Antonio. When I checked in, I was told they only had king rooms available (I wanted 2 doubles) and the hotel was sold out for the night. This was the only problem I encountered... more