We spent a week here, took a short trip to Houston and returned for another 5 days. Both times we had nice large rooms thanks to the lady at the front desk although both needed a bit of maintenance. The entryway could use a bit of pressure washing. The breakfast was good and the lady was very friendly without being...
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Reviewed 21 January 2011
Bottom line-- if you can't afford the Riverwalk, then go to the La Quinta Medical Center instead-- it's closer to downtown, cheaper, and better. This Holiday Inn is fine, but not great. There are no microwaves in the room. My fridge control was broken, so everything I put in froze solid. The gym was small, with a broken stationary bike,...
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Driving in on I-10, we called the front desk and talked to Eric. He didn't know what exit number we should take! The room had different color touch up paint on the walls. The caulking around the tube and bathroom was applied with a trowel. It is the least expense HIE in the city for good reason.
Also, it is...
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Dear ksgggg,
Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to...
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my husband and I stayed here Mar 10-14, 2012 and would definitely stay again. The hotel is very clean, the staff very accommodating and the location is ideal.
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A couple weeks ago the manager pulled all the microwaves from the regular rooms. They told me only the suites have microwaves. I complained. I would not have booked this hotel had I known. The front desk agents, while polite, just shrug their shoulders...and say, I know.
The bike in the exercise room was broken. Again, they just shrugged their...
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Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The hotel aims to consistently deliver a professional service to our customers. At the moment, we are going through a...
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We usually stay at this location every Columbus Day weekend for Fiesta Texas. The location is great just 1-2 exits away from the park. Its just off I 10 but not right at the freeway so its quiet back there. The only mistake I made was waiting too long to make our reservation and since I needed two rooms the...
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Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
The hotel aims to consistently deliver a professional service to our customers. In addition, we will further evaluate how we...
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We were so grateful to stay in this nice clean comfortable hotel!! We were at the mercy of any clean reasonably priced hotel that would take us after promptly checking in/out of another hotel within minutes due to bugs. We were a little skittish and probably appeared a little "off" to the hotel staff. The staff was gracious to locate...
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Spent 3 nights here and they were great. It was so hot we were taking 2 showers a day, and the front desk was happy to give me an extra set of towels each evening. Sunday breakfast was a little crowded and noisy because there is a church service in the meeting room. If I'd known ahead of time I'd...
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We have stayed here much over the last several years as our daughter lives in San Antonio. We stayed the weekend of July 29-31st most recently. Sometime over Saturday night or early Sunday morning, two vehicles were broken into. The police were there because someone had called one of the auto breakins to the police dept. The desk clerk reported...
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Like other reviews, it is a little tricky to find the first time. It is in a great location, close to restaurants, shopping and several freeways. The staff at the Front Desk was extremely helpful and friendly. The hotel and rooms were very well kept and clean. The only complaint I had was they had old TV's which I am...
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Thank you for taking the time to write such a nice review of our Holiday Inn Express hotel. We are glad that you enjoyed your stay! We know that it can be hard to find us, but once you do it is worth it! We strive to provide our guests with excellent customer service. We hope that you do recommend...
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285 Reviews
