Dear Talisha C, Thank you for taking the time to post a review of our hotel on TripAdvisor. I love bringing these to the staff because it reminds them of how important they are to the success of the property and nothing beats hearing it from a guest. Ruby is a key staff member and her warm friendly attitude at... More

Dear Maria S, Everyone on the staff was very grateful for your kind words and we were happy to have you as our guest. Thank you for completing this review. I am fortunate to have such a strong staff at this property and we're all enjoying making this property the family friendly place that it was designed to be. With... More

Dear Lindsay S, Ruby was touched to be mentioned in your review. Thank you for taking time out to tell me about how important she was to your stay. Over the past few months we've made a lot of improvements to the hotel and everyone on the staff is beginning to get excited. Customer feedback has been very positive and... More

Dear Morgan G, Thank you for taking the time to write a review telling us about your recent stay. I shared your comments with Mike and the rest of the staff and they indicated they were happy to help. It has been a pleasure having you as our guest and we are just glad that everything turned out alright. Sincerely,... More

Dear John S. Thank you for writing a review about your recent stay. Sarah was very happy to see her name mentioned and she definately deserves the praise. In the past month and a half we've made significant progress here and Sarah has played an important part. Her positive attitude and friendliness set a great tone for all our guests.... More

Dear Mr. Girard, Thank you for taking the time to write a review. I'm very happy to hear that you enjoyed your stay and I'm glad that the many improvements we're making are having an impact. I've got some great people working here and your feedback put a smile on several faces. We all hope that you will stay with... More

Dear Guest, Thank you for taking the time to tell us about your experience at the San Antonio NW/Sea World Red Roof. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. Again, thank you for your response, we hope you will consider using Red Roof Inn's again in the... More

Thank you for posting your concerns with our hotel during your stay. We would like to apologize for your experience as this is not something we would want repeated. Our team takes all of our guest concerns seriously and will immediately pass this information on and utilize it as a learning tool. Please be assured that all of your issues... More

Thank you for posting a comment about your stay at our hotel. We apologize that you were not happy with your accommodations and are currently working on all the issues you have described. Unfortunately during your stay these were issues that we are addressing at this very moment and look forward to providing our guest with these services in the... More