The location of the hotel is perfect but the hotel staff were incredibly rude. Being a warm weekend the A/C did not work and the sheets were absolutley dirty, covered in hair and yellow stains, when called front desk, I was told I had to come down to get new sheets. Also a family let there young children run down... more

I cant even tell you how awesome this place is, first off the staff is so friendly and helpful,the month of october in salem is insane and they all manage to keep their cool and always smile. the location is also great right in the center of town very convenient close to all the major attractions and even if you... more

stayed here for a 3rd time and always had a great stay . One big reason is the location to everything, pull in check in and never need the car till we check out. more

Great place for kids who liked the pool. It was cold out but the pool is warm and indoors. We visited the Witch Museum and other attractions in Salem then got the kids worn out with a nice long swim. I should also note how friendly the staff was to all of us. Breakfast was also great—far superior to the... more

We stayed with a very large party in this hotel. The tech suite was dirty with used condom wrappers and half full jars of vaseline, and none of the technical amenities worked, and were not fixed when complaints were lodged at the front desk. Upon check out we were charged an additional $100 cleaning fee, for "stains" that were already... more

I traveled with my mother and 9 year old son. The room was comfortable, but small. Cleanliness was OK, but it wasn't spotless; the decorating is dingy and uninviting. Breakfast is not included - we paid $185+tax, and not even a small continental breakfast. The location is convenient to several tours spots of Salem, but not at all attractive -... more

The hotel staff was very friendly and eager to assist. They were always ready and available when you needed them. The hotel room was clean and neat. The fireplace in the lobby was nice to sit by and enjoy during our snowy stay in Salem. The dining room was also nice and the food was excellent. They had a large... more

This is a good choice if you are not into B&B's. It is not on the waterfront but some rooms have a view of the harbor over neighboring rooftops. We were in a Mini-suite (405) which was quite large, had lots of lamps, but curiously none were near the sofa which made reading difficult. The bed was comfortable, the shower... more

No, there are no waterview or waterfront rooms. This is to my knowledge the only hotel in town other than the very pricy one down the street that doesn't even want to give you a rate when you are there or even online. The salem waterfront is quite convenient and within walking distance to many attractions or places. We were... more