Excellent, is the word that I can use to describe my stay at The Westin in Providence Rhode Island. WOW. My husband and I stayed 7 days and we found everything we needed without even reaching out into the streets. The food, pharmacy, mall, parking everything in one location. How fantastic especially when the road is full of snow. The...
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Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. We're pleased you were able to take advantage of our location and access to...
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Very friendly staff, clean, decent size rooms......but lacking what I find in almost every other hotel. There was no room refrigerator or microwave, and worst of all there's a $10/night charge for room internet access. Come on, Westin! Get with the times. Charging for room internet access went out years ago for the rest of the industry.
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Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to and advise me of how we can improve your future stays. I agree Internet access is an important amenity and we do provide complimentary in the restaurants and...
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A group I belong to holds an annual convention at the Westin Hotel in Providence. My experience with them last year was marginal to par, but as I understand it., the group is under contract, and thus was obligated to return to them this year as well.
As this is an event that we do not want to miss, and...
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Thank you for submitting a review and comments regarding the reservation and advance payment process with the Westin Providence. I apologize for the difficulties you experienced, we are continuing to research the systems processes that caused the authorization process to recharge accounts. I am glad that it has been corrected and accounts returned to proper status. I will use your...
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As other reviewers have noted, this hotel seems worn. It's not terrible, but not what I expect from Westin. The rooms are on par with an 8-10 year old Marriott or Hilton and the food is just OK. I had no service issues but I just expect more "wow" from Westin. I would return here only if the price is...
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Thank you for submitting a review and comments about your recent stay at the Westin Providence. We are in the process developing our plans for continued improvements and renovations this year. My name is Mark Brown and as General Manager I appreciate the time you took to let me know your experience with the services and facilities. I look forward...
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I stayed at the Westin recently with my husband for a weekend trip. The room was ready when we checked in at 2:00pm. It was clean and cozy. The bed was very comfortable, with lots of pillows! The bathroom was clean and stocked with decent bath products. The towels were very soft and the shower had a dual-head, which felt...
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Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I look forward to your next visit to the Providence area and the Westin...
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The hotel itself seems a bit worn. My colleagues and I were all booked in King Bed rooms and none were available by the time we checked in. The room was fine, but he bathroom lighting was sort of industrial & there was no fan. The mini-fridge was unplugged and there were no snacks for purchase. The walls are very...
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Thank you for submitting a review and comments about your recent stay at the Westin Providence. I apologize for the issues you experienced. My name is Mark Brown and as General Manager I appreciate the time you took to let me know your experience with the services and facilities. I will use your comments with our team to train and...
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I stayed over for a night recently as a stop on the drive home and was a bit disappointed. I have a strong preference for Starwood properties (particularly Westin's) and I was left unsatisfied with this stay.
Two major points: The room quality was not that of a standard Westin. It seemed tired and the bathroom left much to be...
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Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let me know your experience with the services and facilities. I will use your comments as we finalize our renovations plan for this year. I look forward to...
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Good Hotel more on the high side for RI. Best thing about this hotel is that its connected to the Providence Place Mall.
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Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I look forward to your next visit to the Providence area and the Westin...
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A Westin generally offers true four star accommodations. This location has always lacked the "wow" appeal of many other Westin properties. The location is fine, close to all the restaurants and the Providence place mall. However, a missing toilet paper arm, loose sink fixtures, a pillow case that smelled of perspiration and a difficult heating/cooling thermostat(could not turn it of/on)do...
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Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let me know your experience with the services and facilities. I will use your comments with our team to train and improve on our providing proper services. I...
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This hotel is located in the center of Providence, close to everything you're probably there for. Within walking distance of restaurants, shopping, the colleges, government center. Good business center, nice pool/spa. Restaurants and bars within the hotel are convenient, and hotel is connected to the convention center. Had a couple of minor problems with room and billing but they were...
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Thank you for submitting a review and comments about your recent stay at the Westin Providence. My name is Mark Brown and as General Manager I appreciate the time you took to let us know how we are doing in achieving our goal of 100% satisfaction. I look forward to your next visit to the Providence area and the Westin...
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