I was going to send my comments directly to Marriott, but could find no way to do that on their website, so here we go...
First, let me say that all the staff I encountered at this hotel were very nice. My room was inhabitable, but far below usual Marriott standards. Old furnishings ('80's vintage?), stains in multiple places, a...
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Dear JohnPW,
Thank you for commenting on our associates and the positive impression they made on you during your stay. We also appreciate your feedback about your hotel room. It is unacceptable when our guests feel that the quality of their room does not live up to (if not exceed) Marriott standards. I would like to discuss your experience with...
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This is older property, locate right of I95 on the northern end of downtown Providence. You can park for free on the property, but they promptly let you know at the desk they have a lot of break in's in the parking lot! I would not want my daughter staying here.
The best quality of the hotel is they have...
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Dear MacAtlantaGa,
We are so pleased that you enjoyed your stay with us. We are the only hotel in Providence with free parking it is important to note. Our fitness center, Club Pace, is very well equipped. We will be introducting some new training services very soon so stay tuned. Our pool is the only connected indoor/outdoor pool in Providence....
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We had a fabulous dinner experience last night. John and Matt were our servers, the chef's food was great and the manager was very friendly and accomodating to us having a great time. The Bluefinn restrauant will be a highly recommended place to our friends and family. Thank you all for a lovely evening and great food.
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Dear Maureen,
The Bluefin Grille Team thanks you for your praises! I will be sure to share your comments with John and Matt and the rest of the Bluefin Team. Thank you for taking the time to share your experience with our Trip Advisor readers and especially with your friends! Hope to see you again very soon!
Note: The Bluefin...
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My son and I checked in the night before the AFC playoff game, and the Baltimore Ravens were staying there. I was bracing myself for a lot of late night noise, but didn't hear a thing. The room was just fine and clean, and there was a neat indoor-outdoor pool. It was too cold for the outdoor one, but the...
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Dear j0d0nn,
We appreciate that you took the time to share your experience with our Trip Advisor readers. Our pool is awesome. You should be here when the outdoor pool opens (in May) and enjoy a nice swim from the indoor pool to the outdoor pool - they are connected. We are pleased that you enjoyed a relaxed and peaceful...
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My wife and arrived at the hotel and there was a bellhop waiting, check in was easy and painless, when we got to our room it was as expected clean and comfortable. We found the restauraunt and bar to be ok but nothing spectacular. the room was a bit noisy as there was a dance and cheering compitition and we...
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Dear Hugh F,
Thank you for sharing your comments about your experience at our hotel. We're so happy to hear that you enjoyed your time with us. It was our pleasure to serve you. Please let me know when you plan on returning as we truly look forward to your next stay!
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Good location. Typical Marriott room. Clean. Double beds, NOT queens which is annoying when you are paying this much. Room was not ready when we checked in 3pm. We asked the front desk to make a reservation for a late dinner (9pm) at their seafood restaurant, Blue Fin. We arrived later, got into our room, and went down for dinner...
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Dear Tallgirl1,
We appreciate that you took the time to share your comments about your stay. This past weekend was very busy in Providence with the Athletic Championships. This is one of the largest sporting events in Providence. The young people who participated worked very hard to be there and we were excited to have some of the teams stay...
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The room was pleasant enough and the bed was comfortable, but this is a hotel that gets A LOT of use. The night we were there they were hosting a weekend youth hockey tourney and the place was crawling with Hockey families. It was pretty loud.
The best things to say about the hotel are:
a. The location, it's close...
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Dear msg82256,
We appreciate when our guests take the time to share their comments about their experience at our hotel. The weekend you stayed with us there was a Citywide Youth Sports program in Providence. We do our very best to accommodate the needs of the group (and our guests who are not part of the group) by offering a...
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we stay at this hotel often as our daughter moved to the area. The staff is very friendly accomidating the free parking, free shuttle to downtown .The rooms are spacious clean and quiet.Id rec. to anyone needing to stay in providence, good location to major highways. Coffee shop restaurant and bar all good quality food and beverages.
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Dear Dubrule,
We are so happy to know you have found a home away from home when you visit your daughter. That's the best news we've heard today! We look forward to seeing you often. I have shared your comments with our hotel team. Thanks for the praises! See you soon!
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We chose this hotel because it had some of the highest ratings...what are people's standards, these days? When we arrived at 4:30pm, one and a half hours AFTER the check-in time, we were told one of our two rooms was not ready. I asked what time check in was and I was told, "3pm but there's a Hockey Tournament group...
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Dear houdelin,
I do apologize for your experience. It's not a good way to start off your stay and intensifies everything else along the way. If you would like to contact me directly, I would like to speak with you about your experience. You can email me at jdahler@marriottprovidence.com
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Free parking! hard to find in Providence. Staff very friendly to kids, one of ours mentioned she likes the receptionists New Years hat...and they gave her one!
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Dear Babyruth16,
Happy New Year! Thank you for your excellent feedback about your stay. We are the only hotel in Providence that offers free parking - so yes, it is hard to find unless you stay with us! Thank you for your kind words about our staff. We strive to create exceptional guest experiences for the folks that stay with...
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