I stayed for one night on my anniversary, when they saw i walked in with flowers, they went out of their way to upgrade my room into an empty jacuzzi suite they had available, the club lounge had excellent service and they even let me borrow a couple wine and beer glasses for my room, overall five star experience. Top...
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Hi Craig S -
Thank you for staying with us for your anniversary! I'm so happy to hear that we went above and beyond. Our Jacuzzi Suites are also one of my favorite room types. Thank you for your comments and I hope you will stay here again next year.
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It had been a while since we stayed here and the commons and room upgrades were impressive. Everything is up to date and well kept. The room service and bar menus are good and very reasonable in price. The pool area was also excellent for our kids. I would highly recommend.
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Hi 4CornersScott -
Our renovation was complete in 2009. I'm happy to read that you stayed with us again during your visit to Albuquerque. I'm glad the kiddos had a great time in our pool. Hope you visit again soon.
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One of the nicer large Sheratons I've stayed at. Nice decor in rooms. Friendly staff.
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kirrabob -
Thank you for recognizing our friendly staff. Were grateful to have some of the best employees in the city.
I appreicate your comments and I'm impressed with your Top Contributor Status!
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We stayed for 4 nights during balloon fiesta. We were told there was a hotel shuttle to take us to the park and ride for the fiesta, however everytime we needed the shuttle it was reserved for pilots going back and forth to the airport so we had to walk everywhere, our room didn't get cleaned for 2 straight days...
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Dear Traveler00313 -
I'm sorry to hear about your experience at our hotel and the other issue you had on your review about your hot air balloon ride. I'm making a few changes this year so we will have a dedicated van to take customers to and from the Park and Ride location. I am also following up on the...
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We drove down from Denver to see the TOOL concery at the tingley center and stay at this hotel. As a person who works in Guest Services at a 4 diamond hotel in Denver this hotel was awesome. They treated us as if we were VIP's. Jan in the bar is a keeper. She was so sweet and even kept...
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Dear Ken T-
Thanks for your review, It is always so nice to hear how our staff made your stay and your trip to Albuqueque just a perfect experience. Jan is one of our long term associates that know the meaning of hospitality and what it take to make our hotel your home away from home.
We look forward to...
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We're always delighted to be pleasantly surprised when we book a room online at a great rate. This visit was one of the better surprises!
The facility is relatively easily accessible from I-40, though about an easy mile on a main drag from the interchange. It's a few miles east of the I-25 interchange, so it was right along my...
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Dear Robert M-
Thank you for taking the time and writing this detailed review. I am so glad you enjoyed your stay at our property and looking forward to your next stay with us. Reveiw like this help other pick us over other properties so thank you...
Yours in Hospitality,
Damen Kompanowski
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Hotel was very clean, service from all staff was wonderful, made me feel welcome and appreciated!
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Scoobynm-
I am very happy to hear you had a great stay at the Sheraton Uptown in ABQ... I am so proud of our hotel and my staff at our property.. Thanks for the positive comment. We look forward to seeing you next time you are in the area..
Yours in Hospitality,
Damen Kompanowski
General Manager
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excellent food court--very kid friendly; great mall and restaurants within walking distance, very nice indoor pool and great workout facility; very helpful, available staff
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Dear Sharon J-
Thank your for your wonderful review... Our hotel is located in the heart of Uptown with the best shopping, eating and entertainment within minutes of our hotel.. With our excellent staff, beautiful hotel and location I could not think of a better place to stay. Thanks again I am so happy you enjoyed your stay with us....
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On a recent road trip through Albuquerque I used my SPG points to stay at the Sheraton ABQ Uptown hotel. I liked it so much that I paid cash and stayed there on the way back as well! The rooms are large and clean. The location can't be beat, within walking distance to restaurants and shopping. They even are dog-friendly....
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Dear SweetieNumber1,
Thank you so much for your kind words! We take immense pride in our hotel, and it's always a joy when that pays off for the guest. We look forward to your next visit with us, and to meeting your pooch.
Warmest Regards,
Carrie Confair
Dir of Guest Services
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Got a great deal on Hotwire. Huge room with lovely decor. Starbucks coffee in room. Internet in the lobby, not free in the room. No free breakfast, but loved the luxury. Less than a mile off the highway. Only negatives-the pool was closed for maintenance and a few stray hairs found in tub.
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Dear gogirlWisconsin,
Please allow me to start off by apologizing for the negatives you experienced at our hotel. We understand that our guests have certain expectations when staying at our hotel, and us not meeting those expectations is unacceptable. We hold ourselves 100% accountable in fixing these negatives for future guests, and for your future stay shall you come back...
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