i spent two nights at the hyatt to attend an academic conference. i was told that george clooney stayed 2 months at this property while filming *the men who stare at goats,* which put me in a good mood. i asked to have all feathered bedding removed from my room, because i am a vegan, and was accommodated accordingly. the...
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This place is a Hyatt Regency? Really? Seems more like a tired old Doubletree or Crown Plaza. I'm a Hyatt Gold Passport Diamond member and was disappointed there is no longer a Regency Lounge. Breakfast is provided in the restaurant at no charge for Diamonds but there's no evening reception, no water.
Rooms are spartan. No media jacks, no coffee...
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Hotel was nice - staff assisted me when I arrived before check-in, feeling tired. Sheets really cheap & scratchy - not in keeping with nice room. Shower had to run a long time for hot water - wasteful.
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Alaskamojo:
Thank you for sharing your experience about your stay at our hotel. We appreciate your business and value your feedback.
I am delighted to hear that our staff assisted at check-in and you felt the room was nice. However, I apologize that your bed sheets were scratchy. We have reduced the starch level when laundering our sheets. Also, our...
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Went to Albuquerque for business. Hyatt gold member and stay with Hyatt whenever possible, so I figured that the Regency would be the place to stay. unfortunately I was proven wrong!
Reception:
I arrived at 7pm, you would have thought it was 2am. No bell or doorman. One person working at reception. Line 5 deep and suffered an interminable wait...
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ChiefJack-
We appreciate your feedback and thank you for taking the time to share your thoughts.
I apologize that you experienced at delay at check-in! We do our best to ensure a smooth and speedy check in and I deeply apologize for the inconvenience.
I regret that the room was not to your liking! In standard king rooms the furniture...
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Stayed here on our last night of our NM trip to be near the airport for our early departure flight. Did not seem like it was located in the best area...they charged for parking...about $14.00 or so. Hotel seem outdated. Went to our room and there was hair and good a portion of it on the bathroom floor and also...
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OahuHawaii,
Thank you for sharing your experience and for choosing Hyatt. I deeply apologize that you felt that your stay was not exceptional.I invite you to contact me if you wish to discuss your stay in further detail. As Albuquerque's premier urban hotel, we pride ourselves on our downtown location, and I regret that our excitement is not a shared...
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This property upon arrival you are greeted with great professional individuals as you pull in for valet service. Valet attendants are there to meet you and assist you with courtesy and respect. All the front desk attendants are professional and expeditious at check-in. After check-in and you arrive in your room, the front desk attendants do follow up with a...
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ChrisMorris927,
Thank you for taking the Time to share your feedback-we appreciate hearing from you!
I am delighted that your stay was so enjoyable. It is our goal to exceed expectations and I am very happy that we succeeded! I look forward to your next stay and the opportunity to assist you! Thank you for choosing Hyatt Regecny Albuquerque!
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This is a nice hotel. I paid $120 a night for a room. You would think that at that price you would get free WiFi, but alas, that was extra. You would think that they would provide you with a place to park your car, but alas, there was a hefty charge for parking ($13 bucks a day!) I'm surprised...
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Owassodeb-
Thank you for choosing Hyatt and for taking the time to share your thoughts. Guest feedback is valuable to us, and we appreciate you taking the time to communicate with us. As Albuquerque's premier upscale urban hotel, unfortunately downtown street parking is at a premium. We do our best to accommodate all guest parking needs as well as internet...
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I stayed for one night at the Hyatt Regency. I visit Albuquerque often for business and stayed here for the first time. My assistant booked me there because the seminar I was attending was being held there. I was not overly impressed. My first meal in the restaurant took ten minutes before my waiter acknowledged me, he admitted not seeing...
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basinrunner- I deeply regret that we were unable to exceed your expectations! It has been much colder than anticipated this week and we are ardently and actively working to ensure all meeting and guest rooms remain comfortable. While we are unable to offer complementary internet in the guest rooms, we do provide complementary internet access in our lobby atrium. In...
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I just returned from a 1 night stay in Albuquerque at the Hyatt Regency. I normally stay in a Sheraton in the NW area of the city, but rooms here were so cheap ($78) that I figured I would try this hotel.
I must say that I was very impressed with the Hyatt relative to all the other hotels I've...
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Tar Heel Bill 92 -
We appreciate you taking the time to share your valuable feedback. I am so delighted that your stay was such an enjoyable one! We would be delighted to host you again and look forward to your return! I would also like to thank you for being a valued Platinum member! We appreciate your loyalty and...
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My cousin and I stayed here over Thanksgiving Weekend on a Friday night using AAA Breakfast Rate.
I have stayed at this property before using the same AAA Breakfast Rate and it was wonderful again! The first time I stayed we ate in FORQUE Restaurant and had the wonderful breakfast buffett, which comes free with the AAA Rate.
This time...
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GREENCHILEcam-Thank you! I am so happy to hear that your stay was such an exceptional one! Our goal is to exceed your expectations and it sounds as if we were successful! You are right, we pride ourselves on ensuring the safety of our guests and I am delighted that you felt so safe and comfortable during your stay. We are...
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