I was initially nervous about staying at this hotel, after checking a number of travel site reviews, but after getting a good deal on a room there for an 11 day research trip to the area I committed. Ultimately I had a rare horror story that was salvaged by the dedicated staff and managers at Ramada. I awoke one morning...
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We appreciated your honest review on our hotel - we encourage our guests to accurately describe their stays with us. As you noted, the hotel is an older property with its own character. Our staff strives to maintain the hotel in its peak condition. We do apologize for the unfortunate spider incident but also glad that we proactively addressed the...
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Check in ok with helpful staff answering questions about Balloon Fiesta, which we'd come to see. Card passes did not work too well in outside doors and had to ask for replacement room as first one stank of cigarette smoke despite it being non smoking hotel. Chambermaid should have reported this. Second room not so well situated but clean and...
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We were pleased that you selected our hotel for your recent Balloon Fiesta stay - we invite all our guests to offer their honest feedback. This is the only way we can offer a stronger product based on our guests' reviews. We do acknowledge there are moments when guests who choose to smoke may leave their sliders open to the...
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Had a hard time finding it at first as we booked the room under the hotel name "Scandia Courtyard"...from what we eventually learned it changed to Ramada a week earlier. Anyway once we got the correct room we booked we were happier with the room than we expected, by the looks of the outside. The door stuck so it was...
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We appreciate your choice in ABQ. hotel stays ... we do strive to adapt our product based on what our guests want. It was exactly the comments from guests like you who wanted a larger room and more choices with their morning beverage; this is why we made the choice to move forward and offer our latte, hot chocolate, and...
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At 1st look you might this hotel is fine. I was unable to shower because when my husband used the shower it wouldn't drain and filled the tub with black chunks!! It was disgusting. The toilet tank lid had to be kept off so we could make it stop running after each flush.
This hotel was previously the Sandia Courtyard...
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Thank you for posting your honest response - we feel that the only way we can offer a stronger product is to take your comments to heart and address the situation. We wish that you would have brought your concerns to us as they occurred. Gladly - we will acknowledge all concerns brought up as they occur with our management...
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This is an older property in a hotel cluster, located next door to the famed Owl Restaurant and Diner, a destination eatery right off the Interstate. Labor Day Weekend the hotel was nearly nearly sold-out. We had a Family Reunion there and this was a very afforadable site for a large group. There was also a Softball Tournament nearby, so...
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We are pleased to have hosted your family reunion during the Labor Day weekend. As you have noted, we were sold out that weekend - as an older established hotel - we do find groups that come back year after year. Unfortunately, as we upgrade our hotel - we realize that some of our changes will not please everyone and...
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...and that's where the positive aspect ends. The word my daughter and I used to describe this place was "sketchy." When we looked under the curtain after arriving, we noticed the sliding glass door and the "charlie bar" for the lock. I haven't seen one of those since college, so it made me nervous. The hotel needs updated--badly. The front...
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We appreciate your comments and do share your concerns for safety. As an older established hotel - much like others in our city - our sliders do offer the bars as an added precaution. We wish your overall perception would have incorporated our latest updates with our hotel - new bedding packages since your stay as well as flat screens...
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Sandia Courtyard Hotel had a friendly front desk check in, but that is where my positive comments end. Upon checking in, we noticed right away how hot the hallways were (more on that in a minute). The AC wall units were in the hall, but not on. The rooms were dated and had a smell. The AC was not turned...
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It was unfortunate that we hosted you during one of the hottest months that Albuquerque has seen in years. We wish that you would give us a second opportunity to host you for future Albuquerque visits. We have taken your comments into strong consideration - we now offer pre-preparations as part of our daily process. Our housekeeping staff now coordinate...
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Looks like a lot of people are LIVING there and the "non-smoking" room smells like an ash tray. It's 10:42 pm and there are over 40 people crammed into 3 rooms next to us. They are loud, smoking, drinking, and swearing while about 10 run around wild outside. We tried to put our kids to bed and play a game...
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As an affordable convention hotel, we do find the challenges of balancing the needs of both new and repeat convention guests. For example, the weekend we hosted your stay - July 4th, 2011 - our common patio area and a block of sleeping rooms were offered to a repeat annual convention. We also had children playing in the courtyard area...
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My family stayed here for 2 nights, a Sunday and Monday. The hotel is fine but needs an update. The thing I noticed is that every door in the hotel, interior and exterior, needs to be junked and replaced. Each room has an interior hall door and an exterior sliding glass door. The locks on all doors are secure but...
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We are glad that you chose your hotel to host your stay in June 2011. We have also taken your comments under consideration and are making upgrades up to this day (i.e. - new bedding packages and flat screens replacing our older tv sets). One feature that our returning guests love are the interior corridors as well as the sliding...
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Ignore the planted reviews, this property is well past the expiration date. This wouldn't be so bad if it was maintained/cleaned a little bit better. The darkness in the corridors does not hide the fact that the carpets need vacuuming. The grass in the yard needs mowing, and there are cigarette stubs laying there left over from the previous guests,...
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We share your concerns for the issues you noted during your stay. We invite our guests to offer their honest reviews - as you have. The subject of planted reviews is a concern to our staff and management; we do not condone this as a practice at our hotel as would other ABQ. hoteliers. Our hotel would hope that you...
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