I've been coming to this hotel at least once a year for the past four years. My latest stay was for four nights. The positives about this place are the excellent and diverse full breakfast offered (and included in the room price) which features a made-to-order-omelette stand, and the two free drinks per person during happy hour in the bar....
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We appreciate your repeat business and look forward to many more visits with us here at the MCM Elegante and are delighted that you enjoy our breakfast and two drinks we include in the rate. However I want to apologize for the issues you experienced in our room. I am not sure when your last stay with us was but...
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My husband and I stayed for three Days it was great we loved the lounge and the free shuttle service to old town the casino Sandia picks you up and drops you back off it was such a nice stay will stay there again in a heartbeat!
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Thank you for taking time to post a review regarding your recent stay with us. We are very happy to here that you had an awesome stay and that you enjoyed the lounge and our courtesy shuttle. We look forward to your next visit with us.
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We stayed here for 4 days for a conference at the university it was a short drive to it everyday for us. The hotel is just beautiful our room was great bed was large n so comfortable the bathroom was roomy n nice. We had the buffet breakfast every morning great choice of food n the restaurant was large n...
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Thank you for taking time to write a review regarding your recenty stay with us. We are happy to hear you had a lovely stay with us and enjoyed our Simmons Beautyrest pillow top beds, We are also pleased you enjoyed the breakfast each morning of your stay. However I do want to apologize for the inconsistency in the Lounge....
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I was in Albuquerque to have Lasic done. I stayed at the MCM Elegante and it was great. Close to where I had the proceedure done and the most comfortable bed I have ever slept in. The room was dark and the breakfast the next morning was excellent. It was custom made just just for me. I will book next...
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Thank you for taking time to write a review regarding your recent stay with us. We are delighted that you enjoyed your stay and that you enjoy our free hot breakfast and comfortable beds. We look forward to you next visit with us.
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The regular rooms in the hotel were not that good and cleaning was poor. Staff changed my room to a tower room, which was better; staff very accomodating. Perks: free daily breakfast, 2 drinks in the evening, location, and again great staff made the choice worthwhile.
I'll be back mid January'12 and plan to stay again; look forward to a...
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Thank you for taking time to write a review regarding your recent stay with us. We are very pleased you enjoyed your stay with us and that you liked our Tower Rooms and the perks we provide with your stay. We look forward to your return trip in January!
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My husband and I were at Freightliner waiting for our truck to be repaired, and the other drivers suggested the MCM Elegante. (they were going/staying there also) The bed in the room was EXCELLENT! The breakfast buffet was great, as well as the overall service. We would return to this establishment. :-D
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Thank you for taking time to write a review regarding your recent stay with us. We are very happy that you enjoyed your stay with us and look forward to you returning again!
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My fiance and I decided to stay at the MCM because we were attending an event that was held at the hotel. In retrospect, the convenience of being close to the event was not worth the uncomfortable stay. Our first impression was not good when noticing the stains on the carpets down the hall, which then continued into our room....
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Thank you for taking time to write a review regarding your recent stay with us. I want to apologize for the issues you experienced at the hotel. All the issues have been discussed in our weekly Manager's meeting and they will be used as training tools to ensure that we strive to provide excellent customer service to all of our...
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What kind of place wakes you up at 10:30 pm and tells you to come down to the lobby to pay a $30 restaurant bill the night you've arrived! I was the speaker at a conference the next morning but the desk wanted those $30 and wouldn't have any of it! After telling them I had been sleeping, was in...
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Thank you for taking time write a review regarding your recent stay with us. First I want to apologize for the issue regarding the $30.00 restaurant bill. You are absolutely correct that is was horrible customer service. This incident is being taken very seriously and is being used as a training tool to ensure that other guests issues such as...
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Stayed October 28-31. Was upgraded go executive suite. The suite was clean and the furniture was nice. The hotel is a little older and could use some renovations, but overall, I was quite pleased. Check-in was very easy. We ate the "free" breakfast every morning. Not bad. Omelets made to order, scrambled eggs, hash browns, waffles, etc. Something for everyone....
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Thank you for taking the time to comment on your recent stay and bringing your situation to our attention. We have an ongoing program to continue to offer excellent service to our guests and your I have discussed these issues with the appropriate departments, to ensure this does not occur again.
While it is our goal to create a perfect...
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The hotel was average,and close to the Balloon Festival.. The service was average. The shuttle service was excellent, they pretty much will take you anywhere within reason .and saving $40.00 on a airport taxi was great.. The free drinks and breakfast were appreciated.. Could have used another waitress during happy hour as the lounge was packed. The free drinks did...
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