Love to stay here, amazing bar (even stocked with Pappy Van Winkle!), staff is extremely friendly, plenty of food and parking nearby. Room views are generally excellent, river-side rooms have stellar view of the harbor, river, and distant views of the DC mall area. I also ALWAYS love the aloft bathrooms and toiletries!
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Dear originalXfactor,
We are thrilled to hear that you loved our w xyz bar. Our staff makes an indelible impression on our guests with their outgoing and friendly characteristics. Glad to hear that you had an excellent view of the Potomac River. We look forward to welcoming you back to the Aloft Washington National Harbor if your travels bring you...
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While there is probably an audience (one that skews younger than my 50 years) that finds this property hip and modern, I for one am not impressed. The rooms are small, with the bed running across the room instead of length wise, which I've been told is "European." It's been years since I've been in Europe, but it just feels...
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Dear AJP1962,
Thank you for your feedback in regards to your recent stay at the Aloft Washington National Harbor. We understand that the layout of our guest room was not very familiar; the Aloft hotel brand is a forward-thinking and unique alternative to your average "run-of-the-mill" hotel. Though we offer numerous services and benefits that are unique among our competition,...
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I have never stayed at an aloft property and I was excited to try it. Upon checking in, I was informed that there was no valet parking service. I had to run up to my room to drop off my bags and then run back down to take my car about a block around the corner to a parking garage....
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Dear Jenny M,
Thank you for taking the time to share your most candid feedback with us. We are disappointed to learn of the details of your recent experience, especially since you were excited to stay at an Aloft property. Please accept our sincere and heartfelt apologies for the inconvenience and frustration we caused you. We will be sure to...
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We stayed for one night. The moment you see the polished cement floors, you know this is a bit different. The rooms are small, but adequiate. It had a Scandanavian spartan feel. If you have a room overlooking the Potomac, you have a great view. Our television kept freezing and we had to keep turning it off to reset it....
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Dear PaulSuzanneTravel,
Thank you for sharing your feedback with us. It sounds as though you had a guest room view of the Potomac and we hope you enjoyed it. Our apologies for malfunctioning TV set in your guest room. After you checked out, we were able to correct this issue for future guests. We are sorry to hear if you...
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We stayed here for a little weekend getaway and it was ok. The location is great and it's close to everything because the whole National Harbor area is only about 8 blocks square. The room was nice and clean, but we did have an adjoining room and even though the door was closed, we could hear the other gentleman staying...
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Staying at the ALOFT for a business trip wasn't the best idea in the world. While it has an interesting design and layout of the rooms is packed with modern features, it just doesn't feel like a hotel in the end.
A lack of a basic restaurant in the hotel (only have to go items) means that one has to...
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Dear AKCTravel,
Thank you for providing us with your honest feedback. We apologize if you did not find our accommodations the best fit for your recent business trip. We are sorry to hear if the lack of a hotel restaurant was an inconvenience, but perhaps another Starwood property would be a better fit for the future. We hope to redeem...
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We only stayed one night but the location is fabulous and the hotel is modern and interesting.
If I go back to the area would definetly stay here again.
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There are excellent dining and shopping options right outside the hotel. The rooms are small but comfortable, and price is right, compared to the big hotel down the street.
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This is not the hotel for you if you are looking for plush full service accommodations. Aloft has a very clean feel and minimal styling. Common areas border on stark and could use more warmth. Lobby is on second floor after going up a set of modern/open concrete stairs. Lobby has a very open - warehouse feel and is divided...
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Dear Richmond-VA-Barb,
Thank you very much for taking the time to provide us with your feedback. Both positive and negative comments are very helpful and allow us to identify areas in which we can improve. Sounds like you really enjoyed our guest room layout as well as our workout equipment and fitness center amenities. Our apologies if the public areas...
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I stayed here in Oct. for business travel and organized about 15 of my collegues to stay there as well. Check in was a mess and it ends up the laundry was broken the entire time so none of the rooms were cleaned. This lasted the entire 3 day stay. The people working there were nice but it just seemed...
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Dear Travellingsuz,
Our deepest apologies for this troubling experience you encountered. We are very disturbed to hear about this incident and wish that all this could have been rectified during your stay. Unfortunately, we were unable to get a special technician on time to fix the laundry machine during your visit. We would love to speak with you over the...
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847 Reviews
118 Reviews
