We're a well-traveled local couple that frequently spends the weekends at local hotels. This is definitely the top spot for luxurious accommodations in the downtown area. All the staff was friendly and helpful from the valet, the desk, bellman, maid, room service, etc. The rooms were elegantly furnished and decorated with a nice view. Our room had a personalized note...
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Ok, downtown Salt Lake City does not have that much urban vibrancy to offer. But this hotel is so great that you might not mind that very much. The place is classically decorated, very spacious, clean and comfortable. And the staff absolutely bends over backward to please you. I couldn't imagine them doing anything more -- from check-in to room...
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Dear Guest,
Thank you for sharing feedback from your recent stay; we are humbled by your kind remarks.
We are always grateful to hear the experiences of our guests and it is especially rewarding when the details which give the Grand America its heart and soul are recognized…it's the vision of our ownership to offer the very best in facilities...
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I did not choose this hotel; a business colleague booked it for me. So I must preface my review by saying the Grand America is not exactly my taste as I tend to choose modern and chain hotels for work because I know what to expect. That said, the Grand America hotel is very well kept, though a bit dated,...
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Dear Guest,
Thank you for taking the time to share your recent experience at the Grand America Hotel. We were delighted that the service quality, cleanliness and amenities met your expectations.
In response to our décor, luxury travel media and the many guests that have experienced our hotel to-date, have applauded us for the level of design and luxury we...
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This is an excellent hotel for business travel and meetings. The hotel rooms are comfortable, spacious and quiet. The views of the Rockies are awe-inspiring. The common areas are luxurious. The meeting facilities are well done. The food service for meetings was superior. Service throughout the hotel is attentive. The hotel has a wide variety of meeting facilities, from major...
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Dear Guest,
Thank you sharing your recent experience at the Grand America Hotel. We are humbled by your praise and delighted that you have recommended us so highly.
We are especially proud you recognized and appreciate the many feature of the Grand which emphasize our commitment to our guests. We have many exciting enhancements panned for 2012, that I am...
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Hotel is nice - service is friendly and prompt. Beds are a bit firm for my taste but the rooms are perfectly quiet, which is a plus. Rooms are very large and nicely laid out, albeit a bit dated. Hotel is spotless everywhere. Paying to use the gym is ridiculous - I can't recall ever having to pay to use...
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Dear Guest,
Thank you for taking the time to share your recent experience with us. I was delighted to read your kind remarks regarding our facility and service.
Kindly be advised that we do have softer mattress options available upon request. We can update your profile to reflect your preference and have the bed prepared to your liking during your...
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Stayed one weekend night in a king tower room. Pluses: huge room, quiet, good mattress, very good water pressure/temp in shower (separate from tub), a view of downtown. We didn't take advantage of it, but they have 24 hr room service and it's a very large menu. Minuses: outdated decor, somewhat impersonal service, not convenient to theater (compared to the...
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Dear Guest,
Thank you for taking the time to share your most helpful feedback with us.
While I am delighted that your overall experience was very good, I am disappointed we fell short of your expectations with respect to décor, location, service and pillow comfort. This is certainly not the impression we ever wish to leave with a guest.
Service,...
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This huge hotel offers wonderful personalize service, huge rooms, wonderful food and an outstanding spa. It is so well priced and so easy to get to all the ski locations..don't bother with the crowds in Park City...STAY HERE...ask for a room with mountain views.
One of the best breakfest buffets DAILY - and so well priced.
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Dear Guest,
Thank you for taking the time to share your experience with us. We are humbled by your kind remarks and delighted that you have recommended us so highly.
We are especially proud you recognized and appreciate the many touches at the Grand to personalize the Guest experience. We are in the process of re-designing a new sleep experience...
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I returned to the hotel this month after a memorable stay three years ago. The hotel remains beautiful, clean and well managed. Staff were friendly. Room appointments are of high quality and furnishings showed no notable wear or tear. We had a good conference rate under $200 per night for a very large room with adjacent living area and large...
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Dear Guest,
Thank you for taking the time to share your recent experience with us. We are humbled by your kind and thoughtful remarks.
We were especially proud that you recognized and appreciated our commitment to excellence. Candidly speaking, our goal is simply to perform the fundamentals of hospitality very well; provide gracious and comfortable accommodations to our guests at...
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We went to Salt Lake City to ski with the family - kids 10 yrs and 7 yrs old. Excited to stay in a 5 star hotel. We asked for adjoining rooms and a king bed for us. They accommodated us right away. The hotel was gorgeous upon entering. The decor is fabulous and exquisite. Even though it looked a...
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Dear Guest,
Thank you for taking the time to share your recent experience with us. We were honored you entrusted the Grand to host family and humbled by your kind remarks.
It is truly rewarding to learn that facilities, staff and services of the Grand America, “its heart and soul”, have touched yours.
Thank you for such high praise. We...
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Great hotel, great architecture! Perfect rooms, each with its own character. Every single room has some thing to distinguish from the rest (chandelier, mirror or painting, etc.) things that you can easily miss if you are not connoisseur but that is why the hotel is not for everybody with money. Great banquet department, great management team and staff.
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Dear guest,
Thank you for taking the time to share your experience with us. Your note was so kind; we are indeed humbled by your thoughtful remarks.
I can tell you without hesitation that comfort and wellbeing of each guest is our greatest concern. I could not be more delighted that we were successful in achieving this with you.
Thank...
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