Arriving at midnight, I was so warmly greeted by the night manager, I was stunned. I was given a room with a balcony, and was offered amenities based ony SPG affiliation. There is a free airport shuttle which works beautifully and smoothly. The bar staff is terrific and friendly and competent. Very good bar menu at great prices. It's a... More

I stayed here as part of a youth conference for a week. The staff was amazing - great to work with, understanding of our needs, very efficient and patient. Our meeting rooms were set exactly as we needed. The banquet staff worked quickly and were anxious to make sure we had everything we needed. The sleeping rooms were a good... More

The room was clean and the furnishings were modern and nice, but the sliding glass door opened to a brick wall and looked down on a roof that gave access to our room. When I asked the staff for a recommendation for a restaurant, they didn't have much to offer and basically directed me to the hotel restaurant. Eating there... More

I arrived to my room (which was nicely furnished, etc.) to find a half-drinken water bottle for my drinking pleasure, hair in the bathtub, a dirty coffee cup, and an un-vaccuumed floor. I couldn't believe that there were so many things overlooked by housekeeping all at one time! The beds were made, so I assume that someone at least attempted... More

Some friends and I attended a convention at the Sheraton. We arrived the same day that 800 young people had checked out. Apparently theses young people were extremely careless. We arrived at 3:15 PM and our rooms was not ready. We went to the Starbucks in the hotel and went back to register at 4:30 pm. Our rooms were still... More

The good: Location Clean room Free parking Nice staff Good sleep quality Starbucks in lobby The bad: Very dated Sheraton uses the cheapest of the cheap stuff Double charge for wireless access No power outlets next to bed I will not choose this hotel again. More

I was recently in Salt Lake City with a group of 500 teenagers who were in town to compete in DECA. The hotel handled the situation very well. The teenagers behaved very well but we did crowd the facility. The staff was helpful. The location is excellent--we were able to easily walk to the Convention Centre and the arena and... More

Stayed here for two nights as part of a business conference. Shared a room with an associate. When we went to check in at 5 p.m., the room was not ready. The woman behind the desk was very apologetic, noting that they were still cleaning up after a conference that had 500 teenagers, at 4 to a room (understandable). She... More

I don't know what it is about Salt Lake City. There is a lack of truly great hotels. For a city that, in the recent past, hosted the Olympic Games, I would have expected there to be several really wonderful options. There aren't. In fact, with the exception of the Grand America, I don't think there are any large, luxury... More