After 9 hours on the road we received a warm welcome by the Manager and her team, our chalet was clean, well kept definitely value for money and in keeping with the surrounding natural environment with a small local pub close by, handy for getting to know folk. Our experience was made all the more memorable by the hotel staff... More

I spent two nights last easter at your hotel and had a thoroughly enjoyable experience. The staff were friendly and helpful, and the room comfortable and clean. I would happily return any day. Helen S. More

I think the rooms were recently renovated. it was clean, sleek, the bed was lovely to sleep in. However, the reception was terrible, didn't feel welcome at all, overall the service was poor. I asked for a different kettle as there were residue inside the kettle. It never came. No room service. If you are travelling through busy period, I... More

Despite the high price for the rooms, the welcome was disinterested and unfriendly. The rooms and corridors smelled of mould. The lock on the door to our room didn't work, which we didn't discover until a staff member burst in without knocking the next morning. And despite there being empty spaces in the car park, we were informed that there... More

This is the email I just sent to the management. i wanted to inform you of a bad experience. I stayed for 2 nights at your establishment. the first room i looked at smelled of mold and urine. The only other available room was a suite. I paid 250 dollars a night for this room. Upon using the shower the... More

We checked in at the front desk, and asked if we could enter our room early. At first, it wasn't possible, but then the attendant found a room ready to go. We appreciated his help with suggestions for dinner as well as wi-fi options. He was very professional and had a very helpful attitude. The room had a mini-bar and... More

Part of Thomas Cook Tour, ground floor room (512) with own patio ... couldn't see the views due to the weather (it was raining). The hotel gave us a happy anniversary letter - first hotel on the trip to spell the name correctly (thanks). Cold breakfast. Bar area re-modelled. Excellent bar keeper (Irish man). Central to the small town and... More

We spent one night here, the best sleep quality beds. Honestly the beds are unbelievably comfortable in these hotels, we had two beds and the tea/coffee facilities and bathroom facilities are green, clean and luxury. See photos. We made use of the internet and the personal hot tubs with towels provided by the hotel. More

I recently returned to Franz Josef for a short break with my partner. Last time we stayed at the Scenic Hotel and it was ok for the price we paid so again we decided to stay at the scenic hotel and all I can say is WOW what a difference. The hotel is just had a renovation and it has... More