Very good hotel in a beautiful city. Large rooms, very nice pool that can be a bit cool in January. Very good breakfast, nice dining room. The hotel is used by the large tour groups. staff are helpful and friendly. Request an interior room away from the noisy bar across the street More

PROS * Good Location * English speaking staff (Michel was excellent) * Great rooms with 4 star facilities (eg. hairdyer, power shower, mini-bar and plenty of hot water). We stayed in a junior suite, but I have also stayed in the hotel in a standard room in the past. * Mini-bar very reasonably priced * Attentive and efficient maintenance staff... More

Good value central hotel, all mod cons . . . . Loved our stay there. We had a Red pair of new Mac Jeans from Europe stolen from our room. Staff are un helpful when theft is mentioned. Seems tour guides all know there is theft there but don't ward you. Jill & Wayne Melbourne Australia More

My husband and I stayed here as part of our "People to people" trip to Cuba. Based on other reviews, my expectations were high. Some were met, and others were not. Our room, #103 was located just above a very busy and noisy street. We worried about the nighttime noise, but found that the noise really lessened at night. Earplugs... More

We stayed in the hotel for 2 nights in October 2011. We stayed in a junior suite room which was incredibly large. Only down side is it overlooks the street and there is a night club downstairs and around the corner. People like to turn up in their extremely loud cars, rev the engines and honk their horns til about....ohhh... More

We stayed in this hotle for one night during our trip in Cuba. We liked the hotel! The room was big and clean and we had no noise at night (see earlier revieuws). Probably because we slept on the inner site of the hotel. Th epool and the whirlpool are nice and clean! The breakfast could be better but we... More

Good location near the main square. Friendly and helpful staff. Good rooftop bar. 1869 restaurant is good by Cuban standards but only average by UK standards. Good for breakfast. Probably a good 3 star hotel standard in UK terms, borderline 4 star. Only downside was room overlooked noisy street. More

The key plus point about this hotel is its decor. It is refined elegance from the lobby to the Italianate pool to the restaurant to the rooms. All very impressive. The location is excellent for exploring the city of Cienfuegos. The key negative point is the poor standard of service. When we arrived the room had not been completely cleaned... More

The hotel is very charming, superb rooms, beautifull swimming pool, wonderfull bar at the top level, but but but... theparking service is not safe: we left our car to the portier to bring it in a 'safe' place for the night and the we received our car back with two (small) pieces missing (stolen during the night!). The reception desk... More