I want to extend a great big thank you for the positive attitude, friendliness and helpfulness of Erica Thomas, who manned the front desk of the coffee shop during the breakfast hours. She made sure that I had a paper to read, that I had a good location and that I was satisfied with my meal. She went well beyond... More

I would like to express my amazing satisfaction with the overall excellence of my stay. I was there for the Head Start Conference (room 252) and you all done it right. This is the first time I had stayed in one of your establishments and I was NOT diappointed. You have some very special staff that went well beyond their... More

My wife and I would like to compliment Fletcher, who is on the staff in the restaurant. Fletcher greeted us warmly on our arrival in the restaurant, offered helpful advice regarding menu selection, and impressed us by remembering our wine selection from the preceding dinner. Fletcher is an outstanding representative of his organization. He made our first meal so enjoyable... More

Erica Thomas' customer service is OUTSTANDING, not only is she friendly but goes out of her way to make sure your day starts off right, I developed the flu during my last stay at the Sheraton and her kind words and warm smile, made me feel better immediately, The business world would be such a better place if there were... More

I purchased a weekend getaway on hotwire and this was the 4 star hotel zI ended up with. The rooms are clean but dated, had only plastic cups, and no mini refrigerator. The staff was helpful but did not seem real bent on doing anything to go above and beyond their normal duties for a superior guest experience. Not a... More

Stayed here late last year. Usually stay at the Intercontinental or Hyatt Properties. This hotel is a bit off the 'path' in downtown Atlanta...but not by much. The rooms were nice, and the Club lounge was very nice...with plentiful offerings. I was very happy here. As a Starwood Plat. member, i was suprised to be greeted by the manager on... More

We have stayed at this hotel twice now, and both experiences we're wonderful. The rooms are clean, and spacious compared to many other downtown rooms you'll find and have all the modern amenities. The service here was wonderful. Even during big events they manage to keep things flowing smoothly. Their ability to handle large crowds has thoroughly impressed us. This... More

Me and my fiance went to this hotel for a one night stay and booked it on hotwire for only 70 bucks. This hotel was worth way more. We went for his bday and could walk to CNN and Coca Cola Musuem. The swimming pool was gorgeous and indoor- also went up to 10 ft. We had a great check-in... More

It all started with the faultless booking procedure and ended with friendly checkout and bell service when we left. The Sheraton downtown hotel maybe not the most ideally situated one when compared to closer ones to the convention center but you don´t really feel it due to the regular free shuttle service. The hotel itself has been redone and so... More