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Sheraton Atlanta Hotel

4.0 of 5
165 Courtland Street NE, Atlanta, GA 30303
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Ranked #34 of 197 hotels in Atlanta
4.0 of 5 stars 365 Reviews
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365 reviews from our community

What travellers say about this hotel
  • Very nice(14)
  • Room service(8)
  • Friendly and helpful(7)
  • Flat screen TV(5)
  • Night stay(4)
  • Next morning(4)
  • Credit card(3)
  • Double beds(3)
  • Pretty good(3)
  • Club lounge(3)
Traveller rating
    111
    119
    54
    53
    28
Only show reviews for Family (50) | Couples (60) | Business (167)
Date Rating
roberta a
Nancy, Kentucky
1 review
1 helpful vote
5 of 5 stars Reviewed 11 February 2012 NEW
1
person found this review helpful

I hope the conference I attend every year will be at the Sheraton in Atlanta again in 2013! They had the most amazing people on staff I have seen any where. They were so polite and eager to please us. The folks I would like to mention and send a special THANK YOU to are- Jovada, Kiki, Andre, Starr, Emebete,... More

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MikeF88
Scottsdale, Arizona
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed 11 February 2012 NEW
1
person found this review helpful

I want to extend a great big thank you for the positive attitude, friendliness and helpfulness of Erica Thomas, who manned the front desk of the coffee shop during the breakfast hours. She made sure that I had a paper to read, that I had a good location and that I was satisfied with my meal. She went well beyond... More

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heidiard
Nancy, Kentucky
1 review
1 helpful vote
5 of 5 stars Reviewed 10 February 2012 NEW
1
person found this review helpful

I would like to express my amazing satisfaction with the overall excellence of my stay. I was there for the Head Start Conference (room 252) and you all done it right. This is the first time I had stayed in one of your establishments and I was NOT diappointed. You have some very special staff that went well beyond their... More

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David W
Atlanta
2 reviews
1 helpful vote
5 of 5 stars Reviewed 9 February 2012 NEW
1
person found this review helpful

My wife and I would like to compliment Fletcher, who is on the staff in the restaurant. Fletcher greeted us warmly on our arrival in the restaurant, offered helpful advice regarding menu selection, and impressed us by remembering our wine selection from the preceding dinner. Fletcher is an outstanding representative of his organization. He made our first meal so enjoyable... More

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Mark H
Raleigh
1 review
5 of 5 stars Reviewed 8 February 2012 NEW

Erica Thomas' customer service is OUTSTANDING, not only is she friendly but goes out of her way to make sure your day starts off right, I developed the flu during my last stay at the Sheraton and her kind words and warm smile, made me feel better immediately, The business world would be such a better place if there were... More

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cab3170
Georgia
Reviewer
3 reviews
3 of 5 stars Reviewed 6 February 2012

I purchased a weekend getaway on hotwire and this was the 4 star hotel zI ended up with. The rooms are clean but dated, had only plastic cups, and no mini refrigerator. The staff was helpful but did not seem real bent on doing anything to go above and beyond their normal duties for a superior guest experience. Not a... More

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Daniel Senden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
7 February 2012

We are truly sorry that you didn't enjoy your stay with us more. We want every guest to have at least a 4 star experience. We were surprised by your comments on the guest room as most of our guests really like our new rooms as we've recently renovated. We completely understand your concern on the plastic cups in the... More

JamesE339
Saint Louis, Missouri
Top Contributor
69 reviews
24 helpful votes
4 of 5 stars Reviewed 3 February 2012

Stayed here late last year. Usually stay at the Intercontinental or Hyatt Properties. This hotel is a bit off the 'path' in downtown Atlanta...but not by much. The rooms were nice, and the Club lounge was very nice...with plentiful offerings. I was very happy here. As a Starwood Plat. member, i was suprised to be greeted by the manager on... More

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Daniel Senden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
6 February 2012

What a great review and we sincerely thank you for it! Your title gave everyone here a nice laugh! Thanks for being a platinum member with SPG, we are flattered that such a well traveled guest thinks so highly of our service! Hope to see you again soon and safe travels. More

dgolddragon2k6
Contributor
12 reviews
1 helpful vote
5 of 5 stars Reviewed 3 February 2012

We have stayed at this hotel twice now, and both experiences we're wonderful. The rooms are clean, and spacious compared to many other downtown rooms you'll find and have all the modern amenities. The service here was wonderful. Even during big events they manage to keep things flowing smoothly. Their ability to handle large crowds has thoroughly impressed us. This... More

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Daniel Senden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
6 February 2012

We always enjoy seeing guests come back to the hotel. Thanks very much for staying with us again and for giving us such a great review. Hope to see you on the third trip soon! Safe Travels. More

FranVB
Columbus, Georgia
2 reviews
5 of 5 stars Reviewed 2 February 2012

Me and my fiance went to this hotel for a one night stay and booked it on hotwire for only 70 bucks. This hotel was worth way more. We went for his bday and could walk to CNN and Coca Cola Musuem. The swimming pool was gorgeous and indoor- also went up to 10 ft. We had a great check-in... More

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Daniel Senden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
6 February 2012

Congratulations on your engagement! We love being called "amazing". You know, we do great weddings too (Hint Hint)!! In all seriousness, thank you for staying with us and for the kind comments on the hotel and our service. It means a great deal to us that you enjoyed your quick stay. Columbus is just down the road from Atlanta so... More

ovotherm
Vienna, Austria
Senior Contributor
27 reviews
12 helpful votes
4 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

It all started with the faultless booking procedure and ended with friendly checkout and bell service when we left. The Sheraton downtown hotel maybe not the most ideally situated one when compared to closer ones to the convention center but you don´t really feel it due to the regular free shuttle service. The hotel itself has been redone and so... More

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Daniel Senden, Director of Sales at Sheraton Atlanta Hotel, responded to this review
1 February 2012

Thanks so much for the great review on the hotel! Your comments on the staff mean so much to the whole team, expecially from such a seasoned traveler. We are all about service! Glad to hear we will see you again next year so until then, Safe Travels. More

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Sheraton Atlanta Hotel Also Known As

  • Sheraton Atlanta
  • Atlanta Sheraton
Address: 165 Courtland Street NE, Atlanta, GA 30303

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