I was surprised when on October 21st, 2011..I landed in ATL in a 50 degree weather...it was way too cold than what I expected. When I finally made it into my room I was expecting my room to heat up within the initial 30 mins...it took my room a full 24 hours to get it to heat up..I was so...
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Dear Ekarhin,
I would like to thank you for providing great feedback about out guest room air conditioners. I would like to apologize we did not provide an air conditioning unit free of problems and was able to warm the rooms in minutes. We did recently replace all our guest room air conditioners and will work with Amana to identify...
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I was weary after getting such a cheap rate online. We were really happy and impressed with the room and how clean it was. Lots of reviews complained about the parking being difficult. I thought it was no big deal. Just had to walk up a few steps for the free parking. We also took the free shuttle at least...
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Dear Davi5005,
I would like to thank you for recognizing our hotel for the staff for their service efforts. I agree, Steven, Toussenel and our shuttle van drivers have a wealth of experience and are able to provide valuable information to make your hotel experience fabulous.
Thank you for providing guests prospective on our parking lot. It is true, there...
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Stayed the last week in August 2011 before hurricane Irene went up the east coast. I don't travel much but I am a Hilton Honors member because I get both value and good quality for my hard-earned dollar. Stayed in Room 124 and this room was perfectly located for a class on the lower level...my commute was 30 seconds. No...
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Dear TVCHIN,
First, thank you for writing a very detailed review high lighting our hotel services. We appreciate the positive comments for our restaurant, sundry shop (Pavilion Pantry), pool and fitness areas. We understand these areas are very important to most travelers and I am happy to hear they met your expectations.
Thank you for the vivid description of our...
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We stayed at the Hilton Garden Inn recently and had a very pleasant stay. The staff were very nice and helpful. The staff took very good care of us and made sure we had everything we needed. I would certainly stay here again. The facility was very clean and neat. The rooms were reasonably priced also.
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My husband and I spent the night here on our way home from Savannah on Memorial Day weekend.. After a horrible hotel experience in Savannah (see my other reviews for details), we were hoping for a good one here. We were beyond pleased. My husband travels often for work and his brand of choice is Hilton. Mine is often any...
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Dear Lana 13185,
I would like to thank you for your gracious comments about our hotel. I am happy to hear we were able to exceed the expectations of a experienced Hilton loyal business traveler. We also would like to thank you for commenting on our parking lot, we agree, it is a short trek but a much shorter distance...
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I enjoyed my stay at the hotel. The only thing wrong was the long hill for the parking. Otherwise great service except they close rather early for breakfast at 10:20 a.m.
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Dear Dekimgreg,
Thank you for commenting on our hotel and was happy to hear you had a great stay. It is true, our breakfast buffet does close at 10 AM Monday through Friday, however our restaurant staff is often found serving a la carte breakfast long after that time.
I agree our parking situation isn't ideal and that is why...
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My wife and I stayed here August 11 to 14th. We we in ATL for the PGA Golf Championship. Nice hotel, and friendly staff, Rooms upgraded, new paint, wallpaper, granite tiled bathroom counter,and flat screen tv. Furniture is a mix of old and new, but still very nice. Only issue was that the tv did not get 4 of the...
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Dear No1gator,
I would like to thank you for the kind comments about our guest rooms. Guests such as yourself make it easy for our staff to keep a friendly service orientated attitude and is the reason our maintenance and housekeeping team works hard to keep our hotel clean and looking new.
I am sorry that our high definition system...
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Large room, but I stayed in a queen suite. Bed very comfortable and quiet night's sleep. Room 315 smelled of stale cigarette smoke even though non-smoking room. The parking was soooo far away from the hotel entrance which was a problem for a girl traveling alone. There were only handicapped parking spaces near the entrance and there was a van...
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Dear Ms. Hollymc028,
I would like to thank your for the comments about our hotel services and parking area concerns. I would like to apologize for room 315 and agree it may not be suitable for a non-smoker as it is on a floor with a mixture of smoking and non-smoking rooms. Our housekeeping staff have address the room air...
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Reserved room for 3 nights a month in advance.
Vehicle broke down in route.
Phoned Hotel to advise of Late arrival to insure room would still be available.
Clerk indicated our room would be available upon arrival.
We arrived at approximately
1:20 a.m at which time the Night Auditor advised that he sold our room and we would be relocated...
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Dear Booveevil,
I would like to apologize that we were not able to provide you a comfortable room during your first night in Atlanta and I regret that I'm was not more proactive in contacting you when this situation was first brought to my attention.
Our staff is dedicated to providing a home-away-from-home experience for many loyal Hilton travelers and...
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I honestly can't recommend this hotel unless you are a smoker. The first room they put me in (314) in addition to having funky stains on the carpet, smelled really bad of smoke. I thought I would just tough it out but then my eyes started to really burn. I asked for a different room and they graciously moved me...
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Dear Kansascloud,
I would like to apologize that we were not able to provide you with one of our hotels 179 non-smoking rooms. Our experienced staff is dedicated to select the perfect room for each and every guest. I regret that you did not have a positive experience and feel our hotel does not have the up-to-date guest room decor....
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