Surprised about so many negative reviews. My trip was immaculate. The check-in was perfect. Requested king size bed & upper floor and both were accommodated by the gentlemen checking me in on 2/8/12. Folks, their lobby & ambiance is top of the line. My room was clean, lovely, good size, w. a great bed. You don't hear the airplane noise...
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The Marriott Coutyard and the Hilton Garden Inn have free parking, this hotel charges $10 per night. The Marriott Couirtyard and the Hilton Garden Inn have free Wi Fi, this hotel charges $7.95 per day. The Marriott Courtyard and the Hilton Garden Inn have free local phone calls, this hotel charges $1,75 per call. The Marriott Courtyard and Hilton Garden...
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Location is great if you are looking for a overnight stay near the airport. Service is just OK.
I usually get much better treatment as a Platinum member in most starwood properties.
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Thanks for sharing your very valuable feedback with us! Please note that your comments regarding the service you received were passed on to our team for their review so improvements will be made. We thank you for your patronage.
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Hello all,
I have been having a platinum status and have been visiting this property for past few years out of necessity, during my stays I have experienced the following:
This past stay on January 25th I had made a reservation well in advance and did not receive even an SPG level floor but a handicapped accessible room on a...
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Dear Valued Guest;
Thank you for taking the time to share your recent experience with us. It is through valid feedback from you our distinguished guest we are able to achieve our goals and objectives.
After reading your brief synopsis, we are truly disappointed to learn that your last experience was far from what you anticipated.
As a Platinum SPG...
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I attended a conference at this hotel recently. The hotel was average, service was adequate, food/dining options were sub par. Anyone considering this hotel needs to take note that it is a transient hotel, located at the Atlanta airport. There are floods of people coming into the hotel so please consider that before books.
In the future I do not...
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Thank you for sharing your comments. We are very sorry that some areas that you encountered were not up to par, but please note that our Management team is aware and will be proactive with their appropriate resolution. We do appreciate your patronage!
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Nice looking place with apparent recent renovations. No bell staff encountered, no greeting. Some of the front desk staff very pleasant, yet inefficient (more in a moment), other desk staff blah and uncaring. Coffee shop not serving Starbucks standard brews, unaware that there are standards. 10:30 PM, on our hallway, four room service trays from breakfast. Called desk. They were...
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We do apologize that we fell short of your expectations and have passed on your comments to the department managers whose areas are of concern. I assure you that actions steps will take place; there is no excuse for uncaring attitude and lack of customer service since this is not indicative of the service we are praised about consistently. Thank...
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I stayed here for the night after missing a flight connection. Overall the experience wasn't too bad. If you need easy access to the airport the location is good -- there's a free shuttle bus that departs on the 05, :25 & :45 of each hour. It takes no more than ten minutes.
Things I liked:
- The nicest, sweetest,...
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Thanks so much for your posting. We appreciate your compliments as well as your constructive feedback. We are sorry to hear about some of the deficiencies you experienced and our management is aware and working on correcting them. Your patronage is highly valued.
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My boyfriend and I booked one night here on New Year's Eve and we had a blast. There were two weddings going on and people were lively and sociable. The 1900 Bar and Grill in the hotel provided a wonderful spot for everyone to gather, have a drink and enjoy themselves. The 24 hour fitness facility was also a plus....
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Happy New Years! We are very happy that you spent the New Year with us and appreciate all of your very nice compliments, especially regarding our amazing beds and “best breakfast” comments! Come back and visit us soon!
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Sheraton had a recent promotion that let you add the Club Level to your room for $11. I tried it and found a very good value at the Sheraton Gateway at the Atlanta Airport. There is a Lounge on the floor with a 5-8 PM Happy Hour with wine & snacks & a 6-9 AM breakfast. There was also a...
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We appreciate your very nice comments in regards to your experiencing our Club Level amenities. We are so happy that you thoroughly enjoyed staying with us and look forward to you returning back to us soon!
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When a mechanical problem + weather forced an overnight stay in Atlanta, Delta Airlines put us up at the Sheraton Gateway. It was about a 5 minute ride from the airport to the hotel, and the shuttle ran regularly. The front desk check in was quick and easy, and we very much appreciated the two complimentary bottles of water in...
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