ARRIVAL
negative:
- in most 5 stars we have been to you have a welcome amenity such as fruits but if you would like a fruit basket it costs 20- 30 dollars
- there is a lack of amenities in the room.
- the amenities are the hotels own called 29 and the conditioner and shampoo are refills that guest...
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This is one of those hotels you never want to leave... everything from the front entrance to the bathroom is exquisite! The rooms feel like posh apartments with fancy bathrooms, tons of closets and TVs covered with art work. I stayed here with my boyfriend for my birthday and didn't even want to leave the room... every detail is perfect...
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We truly love our guests as much as they love our hotel. Thanks for the compliments and particularly the ones of the staff. They read the reviews and are especially inspired by ones like yours. We're looking forward to welcoming you back again, hopefully in the near future.
Mica Hill, Managing Director
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We just stayed there the weekend of January 27 for my birthday and to visit our kids. I was very impressed with the level of friendliness of all the staff, even for Atlanta, and their genuine concern for us having a great experience there. They were very helpful with dining suggestions, and really loved the complimentary use of the luxury...
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I am so proud of our staff and that they are the main reason for the return visits we enjoy from our guests. We rarely receive a comment card or comments in TripAdvisor that do not mention the staff and how special they are. This is always shared with them since the compliments like yours are what inspires them to...
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Enjoyed this beautiful hotel with my best girlfriend for a girls weekend away. The decor was just gorgeous in every way. Loved the comfy beds and the painting that covers the television. It was peacefully quiet, too. I would love to have had a coffee maker, thought. We were spoiled with the hotel car taking us to the mall and...
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Thank you very much for your comments and for letting us know that you would like a coffee maker in your room. On future visits please let us know when you make your reservation that you would like to have this and we will make sure it is there when you arrive. Again, thanks for the accolades and the sharing...
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Stayed for three nights for wife's birthday. Wow. The staff was the friendliest I've ever experienced and we've traveled a lot. Room was clean and comfortable. Ate dinners out but breakfasts and lunches mostly in. Excellent. Free car service within two miles or so (Lexus 460L). Wonderful spa on site. We'll be back.
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We are looking forward to welcoming you back again soon, we hope. In the meantime, Happy Birthday again and thank you for sharing your special day with us.
Micarl Hill, Managing Director
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A very expensive boutique hotel with little to justify its cost. They nickel and dime their guests with every little thing costing more, such as wifi in the room, parking, and a room bar for fools. One the other hand, it is a quiet place, clean, and comfy, like any number of hotels near it at half the price.
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It is always disappointing when we hear that we did not live up to a guest's expectations. Fortunately that rarely happens and I do apologize that we failed in your case. I hope you will consider returning in the future as we would value another visit from you. Thank you for your comments and for staying with us.
Micarl HIll,...
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I stayed at this beautiful luxury boutique hotel a few weeks ago when I traveled to Atlanta to attend a basketball game. The hotel was pure luxury and elegantly appointed and yet it was very comfortable and relaxing. The hotel was extremely neat and clean - ALL details of neatness and cleanliness were met. The staff was very attentive and...
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Wow! What a great review!!! After sharing it with the staff in our morning meeting, the room service staff remembers you ordering the Mansion Burger and raving about it being the best you have ever had! Thanks so much for your comments...it is reviews like yours that inspire our staff to be their very best.
Come back soon!
Micarl Hill,...
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Our trip was sheer luxury from check in to check out! My husband and I splurged to spend our first anniversary on an indulgent get away. We used the excellent spa, concierge service and the warm and refreshing indoor pool. The staff were friendly and went out of their way to be accommodating. We both enjoyed our stay and certainly...
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One of t he best things about being in the hotel business is being able to be a part of special occasions like anniversaries. We are so happy that we succeeded in making your anniversary extra special and we hope you will continue to return often so that we can make every visit a special occasion!
Regards,
Micarl Hill
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I'm writing this review 26 hours into my stay, while sitting in a lounge chair and watching my kids swim in the calm, warm waters of the indoor pool. I travel a lot. And stay at a lot of hotels, chains an boutiques alike. I've never stayed anywhere close to this place.
It starts the moment you arrive, when a...
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I have sent your review via email to the entire staff of the hotel showing it as a prime example of the hotel we are and will always strive to remain. Thank you so much for the time you took to detail your comments to the readers of TripAdvisor who I know will truly benefit from your review.
Micarl Hill,...
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For once, I wanted to "splurge" so I decided, for the 1st time, not to let money be an issue and just stay at a "number 1" hotel. the review: The outside looks very rich, the lobby is unassuming, it doesnt elude to how big/nice the actual hotel is. like the lobby, the dine in area is narrow, not to...
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