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Hotel Santana

4.0 of 5
Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Hotel amenities
Hotel Santana
Ranked #6 of 15 hotels in St. Paul's Bay
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445 reviews from our community

Traveller rating
    57
    165
    129
    50
    44
See reviews for
Families
75
 
Couples
210
 
Solo
29
 
Business
4
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Southampton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 17 June 2013 NEW

We have just returned from a week's stay at this hotel. We went with an open mind due to some of the reviews on here. On arrival there was an issue with our room, we had been given a triple rather than a double with a cot for our 18month old. Reception found us another room room immediately on 5th... More

Was this review helpful? Yes
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review
18 June 2013

Dear PinkySpangles, Thank you for reviewing our hotel on TripAdvisor. We ar epleased to note that you enjoyed your stay with us and found the staff to be fantastic. We are committed to take clients' feedback seriously and can assure you that the points raised in your review will be discussed internally to ensure that we always improve our product... More

n.ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 June 2013 NEW

Not long back after a few weeks staying in the Santana hotel on a BB basis. Had a look at tripadvisor before we booked and found a few negative points.We are seasoned travelers since 1977 and this was our first time in Malta and we loved the place despite a few places still having work in Progress. The hotel was... More

Was this review helpful? Yes 1
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review
18 June 2013

Dear Clients McGartland, Thank you for your favourable comments on TripAdvisor. We do our utmost to provide an excellent product and excellent service so that clients enjoy their stay with us to the utmost. Once again we thank you for your comments and positive feedack and we hope that we would be able to welcoming you back to Malta and... More

Paderborn, Germany
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 11 June 2013

At around 30 E per room plus around 3E per breakfast is quite a deal. Room is basic with old but decent furniture, a fan in the ceiling, and AC (if it works). A balcony was also available. Also a basic TV and small fridge. The shower suffers from lack of water pressure (especially the cold water) and from a... More

Was this review helpful? Yes 1
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review
18 June 2013

Dear Badrian 23, Thank you for posting your comments concerning your recent visit to Hotel Santana on TripAdvisor. I am pleased to note that you found our hotel to be good value for money. In the meantime rest assured that your comments wil be discussed with the Management Team so that we ensure that your feedback results in a better... More

Blackpool, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 7 June 2013

Santana Hotel, Qawra, Malta It’s difficult to know where to start. We have stayed there before on half board but not for several years. We returned on B&B, requesting rooms, 201, 301, or 401. In the event we were allocated room 101, which had been partly refurbished. The bathroom had a new toilet and wash basin fitted, but the toilet... More

Was this review helpful? Yes 1
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review
18 June 2013

Dear Ticker _11, Thank you for taking the time to express your experience on TripAdvisor. I regret to note that on this occasion our hotel did not meet your expectations. In the meantime I have discussed your comments with the Management Team in order to better our product and services. I also note that you have previously visited our hotel... More

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3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 June 2013

My partner, Baz, spent 6 weeks at the Hotel to recouperate mostly during April 2013. He met Eszter, who is a wellness specialist (beautician, massage etc) at the Hotel. She is wonderful! She exercised lymphatic massages on a weekly basis and gave good sound advice regarding health matters. If you happen to be in Malta, then go and make an... More

Was this review helpful? Yes 3
SunrouteSantana, Director of Sales at Hotel Santana, responded to this review
18 June 2013

Dear Veronica B., Thank you for kindly placing your favourable comments on Tripadvisor concerning your recent 6-week experience at Hotel Santana. We hope that by now Baz is fully recovered and that we would be able to welcoming you back in Malta and at our hotel in the near future. We are glad that you found out staff friendly and... More

Wexford, Ireland
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 28 May 2013

Hi all myself and two girl friends had a wonderful 9 nights at the Hotel Santander in Malta no complaints what so ever, Room was perfect for our stay a superior room with a balcony to the front of the hotel over looking the street. we went b& b and were sorry not to avail of full board we got... More

Was this review helpful? Yes 4
Dublin, Ireland
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 26 May 2013

We were a group of three staying in one room for nine days. We booked bed and breakfast and I have to say it was superb. There was so much choice, we had expected maybe continental but got offered a full range from cerials to fully cooked also lots of cheeses etc. we were delighted to get up each morning... More

Was this review helpful? Yes 4
hampshire_UK
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed 17 May 2013

I reviewed this hotel last year and gave it a fairly average rating as there were some shortcomings, but they have done some refurbishment (about half the hotel with the rest being done next winter) and improved some services, so I have reviewed it again. Rooms: Rooms have new electronic access systems so no more giant keyrings. About half the... More

Was this review helpful? Yes 12
See 3 more reviews by TM001 for St. Paul's Bay
West Midlands
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 11 May 2013

Stayed for a week in May. It was a late deal and Bugibba wouldn't have been my first choice, but it looked a good offer. Started badly, as my booking hadn't gone through to the hotel, so they had to call Head Office to verify it. Didn't take long though, so not too bad. Room fairly basic, in need of... More

Was this review helpful? Yes 2
Taunton, United Kingdom
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 7 May 2013

We have recently returned to the UK after staying at this hotel from 18th – 25th April 2013. As there was no Guest Questionnaire left for us to complete, We felt that we needed to write them regarding our stay. We arrived late afternoon on Thursday 18th April and were greeted by the receptionist. We were booked in and given... More

Was this review helpful? Yes 6
 
 
Hotel Santana
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Hotel Summarization (Beta)

What travellers say

  • Very good(13)
  • Indoor pool(7)
  • Bus station(4)
  • Remote control(3)

Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Region: Malta > Island of Malta > St. Paul's Bay
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #6 of 15 hotels in St. Paul's Bay
Price range (per night): ₹2,544 - ₹7,054
Hotel Class:4 star (4*)
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay

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Hotel Santana
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