I stayed at this Hyatt for a conference and arrived a day before the Memorial for the fallen police office from the Marathan bombings. This hotel was literally on the MIT campus and the event including the Vice President, Joe Biden was right outside my balcony. I had a great view and would highly recommend a balcony room. You have... More

I stayed here for a week and found the hotel to be clean and very comfortable with excellent customer service. My room overlooked the Charles river and was everything I expected of a Hyatt and more. The staff were so friendly and helpful and when I had to change rooms because of a noisy A/c they moved me to an... More

My husband and I were guests at the Hyatt during the terrorist related "Lock Down" of Boston in April 2013. Since the busses, cabs, and subway were shut down, many of their employees could not get to work. Even with a limited staff, they were splendid. We were notified both mornings concerning the safety and staffing issues. They also informed... More

I stayed at this hotel one night with my adult son. Our room was clean and fresh, a really pleasant place to spend a few hours and sleep. We found the staff to be very helpful. Clearly the leadership of this hotel has instilled a culture of quality here. We thought about eating breakfast at the breakfast buffet, which looked... More

Staying at the Hyatt Regency in Cambridge was pleasant enough and no issue with cleanliness, service from the staff and the meals in the Zephyr for breakfast and dinner were good. However, I was there for a conference and the location was not the greatest as there were no restaurants in the area. The hotel has a shuttle bus to... More

This is my first review ever. I thought potential customers might benefit from some info. This is an attractive, clean hotel with very good customer service. It is probably a good fit for business people with expense accounts. That said, my experience was disappointing. I stayed here for one night with my husband and teen-aged daughters while visiting Boston University.... More

Enjoyed my stay. Staff was very nice. I got an upgrade to a river view. The view was fabulous. Breakfast in the Zephyr was excellent. Good choices. The shuttle service to Harvard Sq. was very convenient. It was prompt. Comfortable beds with nice sheets. Towels were terrible....worn and thin. Elevators made too much noise. Hyatt is a good choice.

I stayed here for the Boston marathon. I thought the hotel was extremely clean. They were nice and held my bag till my room was ready. I did think the price of breakfast was a little expensive ($14) and I didn't get Internet service because that was a separate charge too. Besides that I enjoyed my stay very much.

Overall stay was okay. The wait staff in the restaurants was terrible....very slow, not attentive to the needs of their customers. Hopefully they will improve service soon. The hotel in a beautiful location.