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Charles Hotel

4.0 of 5
1 Bennett St, Cambridge, MA 02138
Hotel amenities
Charles Hotel
Ranked #6 of 17 hotels in Cambridge
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355 reviews from our community

Traveller rating
    166
    116
    37
    20
    16
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Families
82
 
Couples
59
 
Solo
41
 
Business
129
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Ottawa, Ontario
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

Cambridge is very attractive with many options in terms of walking around and the variety of shops and restaurants. This visit marked our 8th year staying at The Charles Hotel as our children attended Tufts & BU. Food at Henrietta's restaurant is very average, the service is slow in all respects and the very noisy, open kitchen (pots banging, food... More

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Cheltenham, United Kingdom
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

My second stay at the Charles hotel didn't disappoint. Great location, classy, spacious rooms, good food. Can't fault it. Hope to come back again for a third visit. Beds are amazing! Had some of the best night's sleep I have had in months.

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Barcelona, Spain
Top Contributor
141 reviews 141 reviews
45 hotel reviews
Reviews in 56 cities Reviews in 56 cities
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed 15 May 2013

I enjoyed my 3 night stay here. It's a great location on Harvard Square close to some really good bars and restaurants. The hotel overall is very nice but a couple of niggles that detract from the experience. I had a room (325) next to some staff services. Not sure what they were running in there but the noise from... More

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See 3 more reviews by stevejnb for Cambridge
ejstefan, General Manager at Charles Hotel, responded to this review
16 May 2013

Thank you for your feedback regarding your stay at The Charles Hotel. I appreciate your kind words regarding our bedding as well as our location. Regarding the desk and water pressure, thank you for bringing these matters to my attention and I will address these matters with the appropriate team members. Please feel free to contact me at aattia@charleshotel.com with... More

Amsterdam, The Netherlands
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 14 May 2013

Nice room (and the window can open, always refreshing when you can switch off the AC and open the window), well equipped as you would expect from this type of hotel. Friendly service at reception/concierge. Great location if you need to be close to Harvard -- I did not, but good for walking around.

Was this review helpful? Yes 1
See 2 more reviews by ChrBrd for Cambridge
ejstefan, General Manager at Charles Hotel, responded to this review
16 May 2013

Thank you for your feedback regarding your stay at The Charles Hotel. I am happy you enjoyed your time with us and appreciate your kind words regarding your guestroom, our location and your interactions with our staff. If I can assist you further, please feel free to contact me at aattia@charleshotel.com. Thank you again and we look forward to welcoming... More

Johannesburg, Gauteng, South Africa
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 14 May 2013

The feeling you get when you walk into this hotel is one of hostility. It was not welcoming at all. The staff (inside and outside) simply look at you with blank stares and YOU need to approach them to find out more information or check-in. Wasn't very impressed with the service levels, but the rooms are spacious and the location... More

Was this review helpful? Yes 1
ejstefan, General Manager at Charles Hotel, responded to this review
16 May 2013

Thank you for taking the time to share your experience at The Charles Hotel. I apologize for the lack of interactions you had with our staff and will address this matter with the appropriate team members. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving. However, I am happy... More

san francisco
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 7 May 2013

I stay at the Charles hotel from time to time. It is a good hotel in many ways, with a very good location. Just something for travelers to be aware of: the reservation department is not easy to deal with. First, cancellations are 48 hours and not the usual 24 hours for business hotel. Second, it is difficult to cancel... More

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ejstefan, General Manager at Charles Hotel, responded to this review
10 May 2013

Thank you for your feedback regarding your experience with The Charles Hotel. I apologize that you were unable to get in touch with our reservations department regarding your reservation. Please know that guest satisfaction is our top priority here at The Charles. If you have any questions or if I can assist you in any way, please feel free to... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 May 2013

I stayed at the Charles for business and was extremely satisfied by the hotel and the service that I received. Upon checking in, I was upgraded to a larger available room. The room was terrific. Comfortable bed, nice amenities, free wifi, very clean. The service was outstanding. I ordered room service and the food arrived quickly and was fresh from... More

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ejstefan, General Manager at Charles Hotel, responded to this review
10 May 2013

Thank you for your kind words regarding your stay at The Charles Hotel. I am pleased to hear you enjoyed every aspect of your stay, including your room and time spent dining with us. It will be my pleasure to share your comments with the team. If I can assist you further, please feel free to contact me at aattia@charleshotel.com.... More

Elk Rapids, Michigan
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 May 2013

I stay at the Charles frequently as my son is going to school nearby. It has many problems highlighted in the reviews--very busy lobby, noisy entertainment in the bar/restaurant on the first floor, poor service (room service trays in the hall way, little help with luggage, slow room service), poor wifi, no espresso early in the morning. The rooms are... More

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ejstefan, General Manager at Charles Hotel, responded to this review
10 May 2013

Thank you for sharing your feedback regarding your recent stay at The Charles. I am sorry to hear you were not happy with your visit and these matters have been addressed with the appropriate team members. Please know that guest satisfaction is our top priority here at The Charles and we are constantly working on improving. If I can assist... More

Harrisburg, Pennsylvania
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 28 April 2013

It is pricy, but the service is average. The wifi stability is poor as well. They ended up charging my creditcard twice saying that this is their SOP. Now I know why my collegues didn't stay in this hotel during the conference. Bottom line, the service was terrible considering the price.

Was this review helpful? Yes 2
ejstefan, General Manager at Charles Hotel, responded to this review
10 May 2013

Thank you for taking the time to provide feedback regarding your recent stay at The Charles Hotel. I apologize for the inconveniences brought upon you due to the service you received, the trouble you had with the Wi-Fi connection and the incorrect charge on your bill. Please know that guest satisfaction is our top priority here at The Charles and... More

Augusta, Maine
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 10 April 2013

I stayed at many places in Cambridge and this was by far the most expensive. Great staff and a greater location. They have free internet and a very well equipped gym and restaurants are awesome. Also internet is at no charge which was surprising for how much a room cost here. Good experience overall.

Was this review helpful? Yes
See 3 more reviews by 434JoeM434 for Cambridge
ejstefan, General Manager at Charles Hotel, responded to this review
11 April 2013

Thank you for taking the time to share your feedback on your recent stay at The Charles Hotel. I appreciate your kind words regarding the Wellbridge Athletic Club, your time spent dining with us, our staff and location. If I can assist you further, please do not hesitate to contact me at aattia@charleshotel.com. Thank you again and we look forward... More

 
 
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Additional Information about Charles Hotel

Also Known As:
Charles Hotel Cambridge
Address: 1 Bennett St, Cambridge, MA 02138
Region: United States > Massachusetts > Cambridge
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Cambridge
#3 Luxury Hotels in Cambridge
#13 Family Hotels in Cambridge
Price range (per night): ₹ 13,673 - 34,714
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.Reflecting the eclecticism that is Cambridge, The Charles Hotel is a modern interpretation of New England hospitality with a thriving jazz club, the Regattabar, two signature restaurants, ice-skating rink (winter months only), state of the art conference facilities, Corbu Spa & Salon, and a central location in the heart of Harvard Square.The Hotel is home to Henrietta’s Table, featuring “fresh and honest” home cooking, and Rialto, recognized by one of the best restaurants in America by Gourmet, Food & Wine and Esquire. Noir, the hotel’s chic, cozy bar, serves classic cocktails mixed to perfection and sultry signature drinks. Since its opening in 1985, The Regattabar has established itself as the leading jazz and world music club in Boston and the New England area. Corbu Spa & Salon is named after famed architect and designer, Le Corbusier and offers a harmonious escape from the stresses of urban life. A French influenced menu offers seasonal treatments with locally sourced ingredients. Open daily.Catering to internationally renowned business leaders, government officials, entertainment executives and leisure travelers alike, it’s no wonder that the New England Travel Guide has designated The Charles as the best hotel to “stay put in” when visiting Boston. ... more   less 
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Charles Hotel
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