I stayed 1 night here during a business conference. Front desk staff was fast and helpful. I didn't know what to think when I walked into my room and there were ear plugs and an eye mask on the bed, although it was a nice touch. Room service for breakfast was right on time and the muffin was still warm... More

Expensive let down! We booked an executive suite at over 300 dollars a night with breakfast.Plus 2 regular rooms. Where do I start was it the 1980 decor that hadnt been dusted since then. Or with the black mold spot over the bed? They switched us to a new room.but decided to change out TV while we were still in... More

We stayed here one night on 12/30/11 with our three children for just a quick, fun night away. We had booked a standard room and upon check-in decided to upgrade to a suite. All they had remaining was a smoking suite but the room absolutely did not smell of smoke. Check-in was very quick and professional. We had room service... More

Stayed here for one night on a Saturday. I ate at the Prime Rib buffet in the restaurant. This was originally one of the best things going in Springfield. Not anymore. The choices for the buffet are not as good as they once were and the price for this buffet ($32+) is closer to the price you would expect to... More

We enjoy staying at Crowne Plaza especially in the summer when you can sit on the top of the hotel by the swimming pool and overlook the city. The rooms are really nice and beds are very comfortable. The breakfast was delicious and at one time when we stayed included in the price but otherwise a little bit expensive. Overall,... More

We had an enjoyable, quick stay. Room was spacious, and the bed comfortable but it requires some updating. We had a good time at the pool/hot tub area but there was a big rust spot at the bottom of the hot tub. My husband walked into the sauna but I wouldn't go in there, you could see the mildew underneath... More

I stayed here on business and room was already paid for by my company. I was asked to provide a credit card for any "incidentals" and when I asked if my card would be charged I was told "no". My card was charged $30 which I was not told about when I checked out. When I called the hotel to... More

What a horrible experience this hotel offers the unsuspecting traveler. I wanted a special night for the tenth anniversary. When noone answered the phones of this hotel , I decided to drive o over and make the "reservation" in person. Not complicqted. I "reserved" a king room, upper floor, away from elevator, and paid additional for breakfast as advertised at... More

I stayed here on business. The rooms were very nice and clean- so was the lobby. Plenty of room. Check in process good. The internet was good- had to sign up to pay about $10 per day, but was refunded back to priority club mumbers upon check out. Conference center was also nice, rooms were set up as requested and... More