My husband and I went to Springfield on business. We stayed here as the conference was held here. It has spacious rooms and very clean. The staff are so helpful and pleasant. Breakfasts were great and the staff at the breakfasts were the best in the world. Unfortunately I lost my camera there but otherwise I had a great stay.

I stayed at the Crowne Plaza for one night while attending memorial services in Springfield. From the time that I made the reservation, up until I left, I found the staff that I interacted with to be quite friendly and accommodating. I was part of a larger group and the woman who took the reservation asked all of the right... More

I previously reviewed this hotel and was not very pleased. I am traveling again to the area next month and was going to give them a 2nd chance. Unfortunately upon calling the front desk and even speaking to the manager, a friend who is coming in to town to meet me was told, essentially, that the hotel did not care... More

I reserved the Ruby Room for 60 people the morning of April 6, 2013. The food was excellent and was kept warm and plentiful throughout our time there. Staff was friendly and efficient. I asked for pens for a game. The staff manager went to an office and brought back 60 pens for our use. Very nice. We were also... More

This was the headquarter hotel for our annual regional Women's Barbershop Convention. The sheets on the beds (not just mine, I asked around) were awful -- like they were made of wax paper. Evidently, according to housekeeping, yes, they are new. Someone should really look into this. I also think it is ridiculous to have to pay for internet these... More

We visited Springfield for a convention and some sight-seeing. This hotel is especially convenient when traveling by car, it is right off the exit of Illinois I55, and there is plenty of free parking. Lots of chain restaurants are right there as well (Bob Evans, Stake & Shake, Panera, Applebee's, etc.) The king sized room was large, had a nice... More

Average Crown Plaza with great customer service. I was in town for business and was very pleased with the staff. Located outside of downtown Springfield the hotel is right off the expressway. Plenty of restaurants near the hotel. The bar is very cozy and the bartender friendly. Room was clean, bed was comfortable and the internet was free (very slow... More

In short, avoid this hotel at all costs. For more information, read on: I have just concluded a week-long stay at this Crowne Plaza in Springfield. I have never posted a complaint online before in my life (in other words, I am not a chronic complainer) but my experience with this hotel was so awful that I feel compelled to... More

I can't compare this to other lodging in Springfield, since I'm not a regular in the town. However, it had most of the prerequisites I look for in a hotel - a comfortable room, good temperature control, and a decent shower. I did have issues with charging for Internet - in this day and time, it still amazes me that... More