The public areas appear to be recently and nicely rennovated. Rooms are dated, and only partially updated. Old, small tv's in the suites...need to update to flat panel. Check in was at 3:00, we arrived at 3:50 and room not ready. Checked in and waited in lounge until 5:00 when room was finally ready. Had an extra room service charge...
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I travel to Omaha a couple times a year for business and if rooms are available I will always stay at the Doubletree. The location is unbeatable, the fitness facilities are clean and nicely eqipped, and the breakfast buffet is the fabulous. But the friendly staff is the real selling point. The front desk staff and wait staff all serve...
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Overall great experience. Close to everything downtown (we went to a hockey game across the street and Creighton b-ball game a few blocks away) and they provide a free shuttle/taxi service for guests which they should better advertise. Twins at the front desk were unforgettable and Dave at the bar was a pro. If you're looking for 5 star this...
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Thank you for your review and we appreciate your comments, so glad you enjoyed your stay with us. We are also glad you enjoyed our large transportation fleet at your disposal.
We are placing upgraded 42" flat screen tv's itno all guest rooms starting February 20th, with that comes HD content also!
Stay tuned, and come back soon!
Stephan and...
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Flat screens, new rooms and amenities, only bad thing was the construction until 6pm.
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Thank you for your kind words in this survey, we appreciate the comments. Of course by now all our upgrades are completed and there is no more noise....all rooms are nicely renovated and we are excited about 2012 and the great things this new year promises us.
Many thanks, please come back soon and Happy New Year
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I've stayed at the Embassy Suites in Omaha, but their customer service was lacking, so I switched to the Doubletree. I can start off by saying that the management and staff here can't do enough for you. They are genuinely friendly and helpful. This place "gets" customer service.
The building itself is older (there are no "new" hotels downtown) and...
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Dear Michael C,
Thank you for your kind review of our hotel and for participating in tripadvisor, we are glad to see that our "people can't do enough for you" as you experienced and we look forward to your returning soon. We actually have just completed a major softgood upgrade and you will find that the rooms are no longer...
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We had the presidential suite and although the hotel is old it was still in good shape. I really don't think there are any 'new' hotels downtown anyway. We had a nice bar area and an extra bathroom with a hot tub. Missed the breakfast buffet but it looked good.
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Thank you very much for your kind review, we are glad you stayed with us and enjoyed your stay. Please come back soon, we'll have smiles and caring people plus our famous cookies ready for you.
Safe travels from your team Omaha,
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