I'll start off by saying that if I could give 10 stars for customer service I would. Rosie and her front desk staff bent over backwards to try to make things right. The issue is that apparently , The Outrigger Hotel chain manages these condo units which are privately owned. Thus the crap shoot begins. First of all, I requested... More

We spent 5 nights at this resort in April/May 2013. Our unit was newly renovated and very nice with granite counter tops and stainless steel appliances in the kitchen. The bed was very comfortable. The bathroom was small but very accommodating with a makeup mirror and counter sitting area for hair and makeup. The living room was nice sized but... More

We stayed here on RCI points. I had remembered seeing this resort driving by and wasn't to impressed. However after staying here, I have a whole new opinion. The condo was very comfortable. We took our daughter and she had her own bed and bath. Her room was on the front and she said she did hear suitcases being rolled.... More

This is a mixed use resort, permanent residents and exchange folks. The bathrooms are old and tired. Furnishings need to be updated. Couch & chair in living room not very comfortable. The desk is run by Expedia and while they are very friendly and courteous, they are pushing product. Little things like lack of resort info in the room is... More

My wife and I stayed the week of April 22 in a 2 bedroom. The room was recently updated and was very nice. The a/c did not work for us the first night, we called the front desk and they sent someone out to repair it. We had a small view of the ocean, but we did not stay there... More

Welcome to Kona's noisiest and ugliest Hotel. Lawn mowing starts right after sunrise at 6:45 a.m. and continues throughout the day. Many units are currently under construction, so you can enjoy tile cutting and hammering, in case you missed that. Evenings are rounded up by groups of people chatting on the patios. Night is over at 4:30 a.m. as they... More

Pros- Nice clean, quiet and spacious 2/2 unit that provided plenty of space for four. It was listed as a garden view room, but it actually had a great partial ocean view. Also nice that it sat well off of Ali'i drive, which can be very noisy. Easy 1mile walk to the South end of Kailua with numerous restaurants and... More

We stayed in a two bedroom with 3 couples, all in our late 20s. The renovated units were great: granite countertops, 3 big TVs, good sound system, great beds, stylish "flourishes" (artwork, curtains, etc.). I would say the unit was as well decorated as any Marriott or Hilton timeshare I have stayed in. Our room had a partial ocean view... More

We have stayed in many Wyndham resorts and although this one is not the newest it is by far our favorite! It's worth staying here just so you can enjoy the best Kona sunsets ever! The units are older but well maintained and the grounds are immaculate! The inner area with flowing waterfalls and lush plants are such a wonderful... More