Stayed here last week after a 4 year break from Zell am See. We'd previously stayed during the summer season at the Tirolerhof and to meet their standards would be a challenge but the Heitzmann rose to that and met it! Firstly, the hotel itself - it isn't typically Austrian in decor - quite abstract and neo-classical as the pictures... More

Family run, friendly hotel. Highly recommended, the service, rooms, facilities and food were all excellent, usually on a half board basis we end up eating out on a couple of nights but not this time, the food was excellent. Great location in the centre of town, generally quiet apart from the road on occasion which could be a little noisy,... More

Myself, partner and daughter ( Age 12) have just returned from a weeks skiing holiday over New Year.We booked through Crystal ski , a 3 bedded room, paying full price for my daughter. We checked Trip advisor before travelling and also looked at the Hotel's own Web Site. The photos of the rooms appear to show only the Junior Suites/... More

Individually designed and decorated bedrooms, friendly and very helpful staff, utterly patient when confronted by difficult visitors. Set in the middle of the village everything was easy to reach - lakeside, mountains, lifts, bus and train. We were there on a half board basis, the breakfast was very good and the evening meal was of excellent quality and content. Only... More

This somewhat eccentrically decorated hotel is fantastic. Genuinely welcoming and friendly staff, comfortable surroundings and stunning food. I don't quite know how to reccomend this place enough. Just amazingly relaxed and relaxing, and knowing you have a superb 5 course meal each night helps too. Loved it. More

We stayed in this hotel in July. Hotel staff were very friendly and always willing to help, with the owner spending time helping us plan a trip to Salzburg (which was way beyond the capability of the holiday company rep only interested in selling their own excursions). Lots of advice given on things to do in the area and maps... More

We stayed in the hotel as part of a Crystal Holidays package in September and had a lovely time. The hotel staff were friendly and helpful. We had half board food which was much better than we expected. The five course dinner every night was well prepared, interesting and in just the right quantity. We found the drinks reasonably priced... More

On the positive side, the room was spacious and nicely decorated - we booked one of the superior rooms. And the food was very enjoyable and of a very good quality in the restaurant. But on the downside, we felt that the hotel lacked the friendly atmosphere that we usually get in family run Austrian hotels. This is not helped... More

We spent there with my family a week in the first week of January 2011 - our main goal was skiing of course:-) The hotel is well situated - 3 minutes walking to the City Xpress (lift). The rooms are medium big (some of them even small), but elegant and with comfortable beds. Our bathroom was great - modern, big,... More