We stayed 4 nights with a group of 6 rooms. This was a great little hotel in a very nice part of town. Very helpful desk attendants, and we also rented a small party room for a family celebration one evening. Housekeeping was prompt and courteous when we asked for items. Staff was very helpful, rooms were comfortable and clean,...
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I was a bit nervous about booking my stay at the Queen & Cresent, but the price won me over. When my husband and I got there they put us in a small, dark, motel-felling room with a view of a cement wall. We asked to change rooms, one with a bigger bed and a view. Boy did they provide!!...
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Front desk clerk gave room away. Took money first then proceeds to tell us there is nothing she (juana) can do. Very very rude. Cursed at us and never apologized for any inconvience.
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I obsessed over EVERY review deciding where to stay on our 20th anniversary trip to New Orleans. I am also a penny pinching librarian, so I could not afford uber luxury. I needed something within walking distance as we were flying, and so the Queen and Crescent fit the bill. We had NO problems with our room, however, we were...
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Thank you so much for your lovely comments. I am thrilled that you had a wonderful anniversary visit to New Orleans, and the Queen & Crescent Hotel. I appreciate you pointing out the many things our hotel has to offer. We look forward to having you as our guest again!!!
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Note to Lanell Duffourc, General Manager at Queen & Crescent Hotel - First I would like to thank you and your staff. We stayed with you last week from Tuesday, April 17th thru Saturday, April 21st. Everyone was nice and very polite. The rooms were clean, and with requests our rooms were stocked every day. I agree whole heartedly with...
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Thank you very much for your review. It's always nice to hear good things about the hotel and the staff. I have certainly informed Juana of you positive comments about her, and she was happy to hear that she made an impact on your stay. She is one of our family members that has been with us for a while...
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Don't be fooled by the "boutique hotel" label; the Queen & Crescent is basically a Motel 6 with a little more character cause it's in an old building.
I stayed here with two friends. After checking in, we found that neither our room nor bathroom had a trash can, the toilet took a suspiciously long time to flush (even with...
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Thank you for your comments. I must point out that your stay was 6 months ago, and since then we have been working diligently on some upgrades to the hotel. Some of those have been pointed out by guests in their reviews of more recent stays. We do appreciate all feedback, and strive to provide an enjoyable stay for all...
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We just spent 4 nights at the Queen and Crescent. We arrived for the French Quarter Festival and stayed through the first 2 days of Fleet Week. For the price, this was a good choice though it was not great. The problems were not major however. The good: location, cleanliness, comfort, service, haunted(?). As for location, it is a 2...
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Thank you for your comments. I do apologize that you had some challenges while with us. We are definitely working to ensure that items in the rooms are re-stocked daily. It's the feedback from our guests like yourself that let us know what areas we need to work on a little harder. As you pointed out, during your stay it...
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I read all these other reviews and wondered, "Did I stay in the same hotel or are these people really demanding and hard to please?" We arrived late, gave the car to the valet, checked and went to our room. No muss, no fuss. It was very nice, clean roomy enough room for a 100 year old hotel. We went...
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Thank you for your review. It's wonderful to hear when a guest had a great stay with us. I am glad you were able to experience the charm of the Queen & Crescent, as well as the hospitality of our staff. Yes,it absolutely is a 100 year old building, that used to house the offices of the rail line from...
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Unfortunately my experience with the Queen and Crescent was similar to those of the previous negative reviews. When I checked in, I was informed of the additional "Mandatory amenities package", which should have just been included in the price of the room. It's an underhanded way of squeezing a few more dollars out of the tourists. When I went to...
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Thank you for your comments. Sorry to hear that you had a less than ideal experience with us. The Lite continental breakfast is served from 7:30-9:30 am, and is not replenished after 9:30. It does contain assorted muffins and pastries, assorted cereals, fresh fruit, boiled eggs, coffee, milk, and juice. There is also a toaster with a delicious wheat berry...
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I have stayed here on two different trips for four days each. I have not had a bad experience--it is a very serviceable hotel but not luxurious. My rooms were clean and good internet service. The location is great. It is a manageable walk to the convention center (little over a mile) and two blocks away one can catch the...
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Thank you for your comments. It's wonderful to hear how your experience was at the Queen & Crescent. I'm glad you pointed out that we are not a luxurious hotel. We are a quaint and historic hotel in downtown New Orleans that focuses on providing excellent service to our guests. We have a great location, friendly staff, and clean rooms....
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