Great location on Canal/Bourbon St. Close to French Quarter Restaurants, Street Car lines, All French Quarter entertainment. Our room was in the old building. Looked out on a roof.
They have a good bar and place for breakfast. Since we were seldom in the room it was a
great place to stay. Paul, the Concierge was good, friendly and helpful.
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This is an older hotel in great condition with a beautiful interior. The rooms are very nice and the beds are comfortable. The location is prime, being right on the corner of Bourbon Street. While this is a great hotel for a romantic vacation, this hotel would be a poor choice for business travelers or families with children.
Pros:
Excellent...
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Thank you for taking the time to share your thoughts on the Astor. We seemed to have meet your expectations regarding room size, cleanliness and location, however I see we have missed in other areas. Sorry to hear about your iron and ironing board, we certainly could have replaced it with a simple call. Just so the rest of our...
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hotel was nice and clean , front desk very friendly , room pretty clean , bell hops very helpful ,restaurant well now where do i start , breakfast walked in no sign saying wait to be seated no one around , fine proceeded to find a table , found one went to sit down , across the room a waiter...
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Dear Scott g,
Thank you for taking the time to convey your comments regarding your recent experience with us. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.
Sincerely,
Brenda J.
IHGCare
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Although I initially wanted to stay in a smaller, bed and breakfast, boutique style hotel, I was happy with what $180 a night paid for at The Astor. The only major bummer, in my opinion, is the lack of hot tub. The best part of staying at The Astor was the fact that it is located right at the intersection...
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Thank you for taking the time to review the Astor. We agree, our location is one of the best in the city. We were delighted to hear that you found our rooms spacious and luxurious, sorry about the bed though...believe it or not, they are standard size mattresses! We appreciate your comments and we hope you will return back to...
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Stayed in this hotel in November of 2011, when we earned a free trip to NOLA. The hotel was pre-arranged for us, and knowing the company that arranged the accommodations, we had confidence that it would be an outstanding place. The customer service was awesome. The concierge was quick to answer any and all questions and made several calls on...
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Dear Gjscraftygirl,
Thank you for contacting Guest Relations regarding your stay with the Crowne Plaza Hotel Astor-New Orleans. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business.
We are always very happy when a guest contacts us about the wonderful service they have received. As soon as I received your comments, I...
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1. Good: service
2. Bad: Lack of attention to detail when cleaning rooms. A little dusty, minor odor.
3. Hidden Costs: $9.95/day for internet (free in lobby) $28/day parking
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Ouch! Disappointed to hear your comments regarding cleanliness. As you will note in previous reviews, cleanliness is hardly ever an issue, but if we dropped the ball with your stay then please accept our apology in this regard. Let's be clear on the hifdden costs, in order to get internet in the guests rooms you have to aknowlwdge the spash...
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We stayed here during the Sugar Bowl/New Years Eve. We had a GREAT time! The location can't be beat! Rooms were clean and had a view of Bourbon street! I gave the rooms a 4 because there was no exhaust fan in the bathroom. Beds were SOOOO comfy! We will definately stay here again next time we're in NOLA!
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Wow, again...what a wonderful review....it just doesn't get any better than this! Thank you for the great review and for being our guest. Delighted to hear you will be coming back and can't wait until you return!
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I recently had the opportunity to stay here for a busines conference. My entire experience with this hotel has been disappointing. Was surprised at check in on the lack of eye contact, sour faces and that no one asked to help us with luggage. Not even in my room for 15 minutes, and in walks another guest with the keys...
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Quite disappointing to read your review because we obviously missed on your stay all around. I truly wish to apologize for the challenges that occurred. Normally, it is our staff that makes the difference with our guests, but again not even our normal southern hospitality seemed to have touched your experience here at the Astor. It is disheartening to read...
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I had an opportunity to stay here after a business meeting. A buddy and I shared a suite on the 3rd floor. It's a great hotel. Room was clean and spacious. Our suite had it's own living room area with a comfy couch and tv. It's almost too nice for the location on Bourbon street. It is loud here at...
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Thank you for the nice review. Your review was quite cool and had an easy feel to it. We agree 100% with you on the rooms, location and public areas being great assets for us. Thanks again for taking the time to pen your thoughts and we hope to see you back at the Astor real soon!
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We stayed at the Crowne Plaza January 27-29, 2012. The location of this hotel is perfect...On the corner of Canal and Bourbon streets. A little noisy but you have to expect that when staying that close to Bourbon street. The hotel is very pretty -- Nice lobby. Our first contact was with the valet folks. They were very friendly and...
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Thank you for taking the time to share some candid comments with us regarding your recent experience at the Astor. While there were some smiles in your review, however there were way too many challenges for you as our valued guests. Please accept my apology for the overall experience. Rest assured your comments will be shared with our General Manager...
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993 Reviews
399 Reviews
