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Astor Crowne Plaza - French Quarter


Hotel class 4.0 of 5
739 Canal Street at Bourbon, New Orleans, LA 70130
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Reviews you can trust

72% Recommend
3.5 of 5 stars 255 reviews
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By trip type
All (255)
[ Date ] [ Rating ]
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5 of 5 stars
Clarks Summit,Pa
17 Nov 2009 | Trip type: Family New

DO NOT listen to the negative reviewers... They must have been to the other one... Just got back last night from a short trip. This would be the 2nd time we stayed at the Astor. The place is impressive and very nice. We were there about 2 months before Katrina, on our last trip to NOLA. The place was just... more

Management response from
Don Zimmer, Don Zimmer/Director of Marketing

WOW, we loved hearing your comments and rest assured, I have shared them with our entire team here at the Astor. We appreciate you taking the time to pen your thoughts on our team and the hotel. It really made my day to read your review! It is not often that a guest will take the time to compliment our...

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2 of 5 stars
Maine
10 Nov 2009 | Trip type: Couples

I travel a couple times a year and have no problem paying good money to have a good time, however, the service at this hotel was horrible....talk about rude !! Everyone that works there has a snotty attitude. The last straw was at check out. They "lost " our car for about two hours and then had the nerve to... more

Management response from
Don Zimmer, Don Zimmer

We are quite dissappointed to hear your comments regarding your recent stay at the Astor. Please know that our team strives to provide the best in hospitality that New Orleans has to offer and your experience is not indicative of our usual service. Please contact me personally and I will ensure a refund for your parking. Upon research, the car...

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3 of 5 stars
New York City, New York
9 Nov 2009 | Trip type: Couples

My husband and I had a very nice romantic weekend at the Astor Crown Plaza. Great room with a view of Burbon Street. The city is fantastic, we had great dinners at Curvee and Commanders Palace. My big and only problem with the Astor is the parking situation. Checking out and getting our car took over an hour and a... more

Management response from
Don Zimmer, Manager

We were delighted to hear that the Astor was a part of your romantic weekend in New Orleans. The hotel truly has an excellent location and your dining selections were some of the best that New Orleans has to offer. Parking on heavy drive weekends are quite challenging at the hotel in fact for most hotels here in the city....

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4 of 5 stars
San Diego (Ocean Beach)
6 Nov 2009 | Trip type: Couples

Stayed here from 10/30-11/4. Reserved my room through 1800hotels.com for less than $100 a night taxes included. The location was great and the staff was excellent. The hotel was very nice and convenient to everything. When we first arrived the air conditioning was not working in the room, but it was fixed by the time we got back from having... more

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2 of 5 stars
South Tampa & Gainesville, Florida
28 Oct 2009 | Trip type: Business

I recently stayed at the Crowne Plaza in New Orleans. I have normally had good luck at Crowne Plazas for having good quality for the money. I was not expecting the Ritz Carlton but the CP was purely a stop over for the night on a road trip. I was really disappointed and wish I would have spent a little... more

Management response from
Don Zimmer, Don Zimmer/Director of Marketing

Thank you for your comments regarding your recent stay. We are certainly dissappointed to learn of your experience. The hotel just recently completed an $11M renovation and our product and service scores have sky-rocketed since January 2009, which are derived from our guests surveys. It was unfortunate you did not experience our high level of commitment to the guest experience....

great
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4 of 5 stars
Alexandria, VA
21 Oct 2009
1/1 found this review helpful

the hotel is beautiful, right around the corner from Bourbon street. a couple of bumps, there was a few items in the room (hair dryer, iron, telephone between beds) did not work. they replaced them all except the phone (another one is in the room) promptly. otherwise, it was a lovely experience, the staff was great, housekeepers were nice and... more

Management response from
Don Zimmer, Manager

Thank you for selecting the Astor as your home for your New Orleans Experience. We regret to hear of the challenges you mentioned, but delighted to hear they were addressed in a proper and timely manner. We appreciate your comments regarding our associates....we love being of service to all our guests. Please come back again real soon!

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4 of 5 stars
Houston, Texas
19 Oct 2009 | Trip type: Friends getaway
2/2 found this review helpful

The hotel is lovely, it has an old world charm when you walk in, service was top notch at the front desk and we were well taken care of as Priority members. I was using points for the stay and we got to have full use of the Club Lounge with Breakfast in the morning (french toast, oatmeal, breads, bagels,... more

Management response from
Don Zimmer, Director of Sales

Thank you taking the time to pen your thoughts on our hotel. We were delighted to hear you were pleased with our hotel and our outstanding staff. We will be adding flat screen TV's to our hotel beginning the 1st quarter on 2010. Please know we are concerned about your comments regarding our restaurant partner, the Bourbon House. We shall...

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1 of 5 stars
arizona
14 Oct 2009 | Trip type: Family

Unless you are in New Orleans to party hearty and stay up all nite, this not the hotel to stay in. Being so close to Burbon Street (there is an exit right on to Burbon from the hotel), it tends to attract college age/hearty partiers, who come back to the hotel very early morning, intoxicated and LOUD! Every nite starting... more

Decent...
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3 of 5 stars
nyc
4 Oct 2009 | Trip type: Business

The location was great near by bourbon street, the shopping plaza and the casino. The bell boys were extremely nice and helpful. Didn't have any problems with the AC. Was bothered that the covers over had a stain on it... Felt that they could have done a better job with the cleaning. Even the towels looked slightly yellowish. If I... more

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3 of 5 stars
Fort Worth, TX
2 Oct 2009 | Trip type: Business, Solo travel

I spent 3 nights for this stay. The downstairs is fairly nice looking, you get the impression that your room will be nice. The rooms are just average, no refrigerator, no microwave, the water pressure in the shower is up and down. You cannot cool the room to where you want it. The first night I had such a terrible... more

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Astor Crowne Plaza - French Quarter Also Known As

  • Astor Crowne Plaza
  • Crowne Plaza New Orleans
Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Hotels in New Orleans Astor Crowne Plaza - French Quarter
3.5/5.0
255