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W New Orleans


Hotel class 4.0 of 5
333 Poydras Street, New Orleans, LA 70130
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Reviews you can trust

65% Recommend
3.5 of 5 stars 247 reviews
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By trip type
All (247)
[ Date ] [ Rating ]
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1 of 5 stars
Seattle
20 Nov 2009 | Trip type: Business, Solo travel New

I booked a room here and was given a handicap room. There is no place to hang my clothes, the clothes bar is about 3 feet from the ground and becasue the safe is in the closet there is about 4 inches of space to hang up any clothes...and only things that are short can be hung up.....and the hand... more

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4 of 5 stars
jimbonash
15 Nov 2009 | Trip type: Business

Nice hotel with a great lobby and a few nice bars. I've been to a few W properties before and the rooms here were not really up to par. Nice styling, but the bathrooms seemed outdated for this hotel. Great location for the gamblers though. more

Management response from
wneworleans, General Manager

Thank you for taking the time to share feedback about your recent experience. I reviewed your comments concerning your stay with us. We were very disappointed to read that our product was not up to your expectations. Please accept our apology... your feedback is valued. We would welcome a chance to welcome you back to the W New Orleans and...

Ridiculous
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1 of 5 stars
New Orleans
9 Nov 2009 | Trip type: Couples
0/4 found this review helpful

I was looking forward with my stay in the city at the "NICE" W hotel. it was going to be my first time there with my husband for his birthday, a few of my friends recommended the hotel. i booked my stay through their website, so therefore i made mistake and book the wrong date. i called to asked if... more

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5 of 5 stars
Baton Rouge, LA
4 Nov 2009

This past weekend we celebrated my 50th birthday. Had friends come in from out of state and around the LA. We booked 6 rooms separately. At check in we were graciously accommodated when asked to if we could all be put on the same floor. Friends decorated my room while a few of us hung out at the bar and... more

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2 of 5 stars
Texas
4 Nov 2009 | Trip type: Family

I took a girls' weekend trip to New Orleans with my sister-in-law to the W in NOLA. Initially, I was VERY impressed with the service. I also liked the snazzy toiletries that they give you. My one complaint, and it is a big one, is that the room allowed for an inordinate amount of street noise to come into the... more

Love Travis
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4 of 5 stars
New York
4 Nov 2009 | Trip type: Family

The concierge, Travis Frye, is awesome. Quite responsive, good at listening to the guests thoughts, and recommended some great restaurants off the beaten path. more

Management response from
wneworleans, General Manager

Well Hello There, First of all, thank you for posting a review of your recent stay. We are very happy to know that you enjoyed your experience at the W New Orleans. It sounds like Travis from our Concierge team enhanced your overall service experience. We all look forward to welcoming you back soon. Warm wishes, Angela T.

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4 of 5 stars
Ithaca, NY
26 Oct 2009 | Trip type: Friends getaway

We thoroughly enjoyed our stay at the W New Orleans. There were hits and misses, but the overall experience was a good one. The car service offered by the hotel was fantastic - a free ride (we always tipped the driver though) anywhere within 6 miles! Super convenient and a real bonus. The concierges were mixed - always very pleasant,... more

Management response from
wneworleans, General Manager

Thank you for taking the time to share feedback about your recent experience. I reviewed your comments concerning your stay with us. We were a little disappointed to read about some of the service experience you encountered. I would like to apologize for some of the misses in our service level. Your feedback is valued and we will ensure corrective...

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1 of 5 stars
Dallas, TX
18 Oct 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I generally like W hotels because i enjoy contemporary architecture. I did not enjoy the W New Orleans. For the price, I can't think of a worse hotel I have stayed in. Where to start? Check in was smooth and easy. Friendly desk attendant. The room was spacious and well furnished. On closer inspection, it was quite bad. Two of... more

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4 of 5 stars
Miami
18 Oct 2009 | Trip type: Business, Solo travel

I recently stayed at the W New Orleans for 4 nights. The experience was great when I first arrived I would have never known it was 10 years old, everything looked great. Adriane check me in – she was great - so professional and knew her stuff. Then Danny the concierge was able to help with some information. The room... more

Management response from
wneworleans, General Manager

Well Hello There, First of all, thank you for posting a review of your recent stay. We are very happy to know that you enjoyed your experience at the W New Orleans. It sounds like our welcome desk, Concierge and sales teams enhanced your overall service experience. Basically, it sounds like we hit a homerun with all of our departments...

Great W
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4 of 5 stars
Chicago
12 Oct 2009 | Trip type: Family

I always like staying at the W, and this one lives up to its brand reputation. The rooms were modern and elegant but still comfortable. The restaurant food was great. The location is pretty good for access to the French Quarter, but you could get closer. This was a good spot for us, though, because we were in a car... more

Management response from
wneworleans, General Manager

Well Hello there, Thank you for taking the time to share your feedback about your recent experience. We were pleased to read that you enjoyed our location and how much everything you need is a doorstep away. We are also delighted to know that you enjoyed your overall service and food experience in our Zoe Restaurant. We all look forward...

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W New Orleans Also Known As

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Address: 333 Poydras Street, New Orleans, LA 70130